Hospitality, Tourism and Events

Want a decorated career as a baker or pastry chef?

When you complete the Certificate III in Baking you will be able to work as a baker or pastry chef in a hotel, bakery, restaurant, or pastry shop.

You will gain the knowledge and skills to produce a variety of breads, cakes, pastries, biscuits, rolls, scrolls, gateaux, tortes, pies, and slices. You will also learn first aid, food safety programs, hygiene, and workplace health and safety.

We are the only public provider offering training in baking with an on-campus bakehouse that sells students' work to the general public.

Ready for your career to rise as a baker?

When you complete the Certificate II in Baking (Baking Pre-Apprenticeship) you will be ready for an apprenticeship in the baking industry.

You will gain the knowledge and skills to make and bake pastry, bread, meringues, and doughnuts. You will also learn about customer service, first aid, hygiene and workplace health and safety.

We are the only provider offering training in baking with an on-campus bakehouse sells students' work to the general public.

When you complete the Certificate III in Bread Baking you will be able to start work as a baker.

You will gain the knowledge and skills to specialise in making different types of bread (sourdough, turkish bread, baguettes, continental loaves, panino, cobs, rye, ciabatta, focaccia, scrolls, rolls, scones). You will also learn about first aid, food safety programs, and workplace health and safety.

We are the only public provider offering training with an on-campus bakehouse that sells student's work to the general public.

Want to learn the art of cake making?

When you complete the Certificate III in Cake and Pastry you will be  able to work as a baker, pastry cook or chef.

You will gain the knowledge and skills to specialise in cakes and pastries, sponges, biscuits, gateaux, tortes, filled pastries, and meringues. You will learn about first aid, food safety programs, and workplace health and safety.

We are the only public provider offering training in baking with an on-campus bakehouse that sells students' work to the general public.

Love food and want to become a chef?

When you complete the Certificate III in Commercial Cookery you will be able to work as a cook or chef in a range of kitchens.

You will gain the knowledge and skills to work effectively in a commercial kitchen team and be able to plan, prepare and cook food. You'll produce dishes suitable for different cultural and dietary requirements and learn about cleaning, first aid, food safety programs, hygiene and workplace health and safety.

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This qualification is directly aligned with priority industry areas where the jobs are today, and into the future. As part of the state government Lower fees, local skills initiative, from 1 January 2020 through to 31 December 2021 you'll only pay half the course fees, capped at $1,200; or $400 (plus resource fee) if you're aged 15—24 or eligible for a concession. Find out more.

Want to run a fast paced kitchen?

When you complete the Certificate IV in Commercial Cookery you will be able to work as a  supervisor/team leader cook or chef in a range of kitchens.

You will gain the knowledge and skills to lead a team in a commercial kitchen and be able to plan, prepare and cook food. You will produce dishes suitable for cultural and dietary requirements and learn about cleaning, first aid, food safety programs, managing workplace conflict, hygiene and workplace health and safety.

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This qualification is directly aligned with priority industry areas where the jobs are today, and into the future. As part of the state government Lower fees, local skills initiative, from 1 January 2021 through to 31 December 2021 you'll only pay half the course fees (plus resource fee), capped at $1,200; or $400 if you're aged 15—24 or eligible for a concession. Find out more.

Get a taste for working in a kitchen

Learn the skills to prepare for a career in a commercial kitchen.

This skill set will give you an introduction to working in kitchen operations in restaurants, hotels, catering facilities, clubs, pubs, cafes, coffee shops, aged care facilities, hospitals, prisons and schools.

You will learn basic food preparation and cookery skills under the supervision of experienced commercial lecturer cooks.

Gain the skills to:

• Clean kitchen premises and equipment
• Use hygiene practices for food safety
• Participate in safe work practice
• Comply with infection prevention and control policies and procedures
• Use food preparation equipment
    

Course dates:

Bentley    

• Starts 19 February for 5 weeks, Fridays 8am to 12pm and Saturdays 8am to 3pm 
• Starts 16 April for 5 weeks, Fridays 8am to 12pm and Saturdays 8am to 3pm
• Starts 21 May for 5 weeks, Fridays 8am to 12pm and Saturdays 8am to 3pm

Mandurah    

• Starting 24 February for 5 weeks, Wednesdays and Thursdays 1.30pm to 8pm
• Starting 5 May for 5 weeks, Wednesdays and Thursdays 1.30pm to 8pm

Help using our online application:

You will need to have the evidence requirements (opens in a new tab) and relevant documents ready to upload with your application. See our guide for applying using our online system (1 MB) (PDF document - opens in a new tab) .   

Requirements of the course

This course includes both online study and on-campus practical and theory classes.

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Once enrolled, you will receive information about how to login to our eCampus and you will need to complete a literacy and numeracy quiz to show you can study online. Your study will involve accessing content online for 1 study module, followed by a series of online quiz assessments to test your knowledge.

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For the other modules of the course, you will need to attend campus to develop your skills in our kitchen facilities.

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  This course can help you get ready for your first job, or re-skill quickly for jobs that are available as WA's economy recovers. This course is free for 15 to 24 year olds; or those who are receiving JobSeeker, JobKeeper, Youth Allowance, AUSTUDY or ABSTUDY payments; or concession cardholders. If you’re not eligible, you can pay the course fee to gain these skills and become highly employable. See the full eligibility list in the important information tab below. Find out more about the initiative. 

Get ready to delight customers

Gain the skills to create good relationships with customers, provide quality service and help a business to improve customer service levels.

You will learn to identify the unique, shared and cultural needs of customers; to communicate effectively with all customers; to process complaints according to business policies, and when to escalate to achieve customer satisfaction. 

This introductory course is an ideal start to a customer service career and includes learning infection control procedures, which will assist in managing front of house and reception office spaces.

Gain these skills:

• Provide service to customers by using a range of verbal and non-verbal communication types and active listening
• Presenting a professional image and acting according to organisational policy
• Identifying customer needs and choosing the best way to handle their request
• Problem solving conflict and complaint resolution
• Identifying opportunities to improve customer service standards  
• Show social and cultural sensitivity and adjust customer service response to assist people of different backgrounds 
• Use infection control procedures to ensure the safety of customers  

Course dates:

Fremantle    

• Starting 24 February for 2 weeks, Thursdays and Fridays 8.30am to 4.30pm
• Starting 21 April for 2 weeks, Thursdays and Fridays 8.30am to 4.30pm

Mandurah    

• Starting 24 March for 2 weeks, Wednesdays and Thursdays 8.30am to 4.30pm
• Starting 2 June for 2 weeks, Wednesdays and Thursdays 8.30am to 4.30pm   
    

Help using our online application:

You will need to have the evidence requirements (opens in a new tab) and relevant documents ready to upload with your application. See our guide for applying using our online system (1 MB) (PDF document - opens in a new tab) .   

Requirements of the course

This course includes both online study and on-campus practical and theory classes.

Image

 Once enrolled, you will receive information about how to login to our eCampus and you will need to complete a literacy and numeracy quiz to show you can study online. Your study will involve accessing content online for 1 study module, followed by a series of online quiz assessments to test your knowledge.

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 For the other modules of the course, you will need to attend campus to develop your skills in our service facilities.

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This course can help you get ready for your first job, or re-skill quickly for jobs that are available as WA's economy recovers. This course is free for 15 to 24 year olds; or those who are receiving JobSeeker, JobKeeper, Youth Allowance, AUSTUDY or ABSTUDY payments; or concession cardholders. If you’re not eligible, you can pay the course fee to gain these skills and become highly employable. See the full eligibility list in the important information tab below. Find out more about the initiative. 

Do you want an eventful career?

When you complete the Diploma of Event Management you will be able to work as an events/conference organiser or functions coordinator in the community, cultural, hospitality, sporting, and tourism sectors.

You will gain the knowledge and skills to ensure successful events, including coordinating a diverse team, risk management, contingency planning, project management, working with sponsors, coordinating on-site operations, managing finances and budgets, and workplace health and safety.

Do you want an eventful career?

The Certificate III in Events, reflects the role of individuals who use a range of well-developed events administration or operational skills and knowledge to complete event-related work activities. Using discretion and judgement, they work with some independence under the guidance of more senior event personnel, using plans, policies and procedures to guide work activities.

Events are diverse in nature and this qualification provides a pathway to work for event or exhibition organisations operating in a range of industries including the tourism and travel, hospitality, sport, cultural and community sectors.

The diversity of employers includes event or exhibition management companies, event venues, or organisations that organise their own events. Work could be undertaken in an office environment where the planning of events takes place, on-site at venues where events are staged or a combination of both.

On completion of your Certificate III in Events, further study pathways exist directly into the Diploma of Event Management; with other pathways leading into Travel, Tourism and Hospitality.

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This qualification is directly aligned with priority industry areas where the jobs are today, and into the future. As part of the state government Lower fees, local skills initiative, from 1 January 2020 through to 31 December 2021 you'll only pay half the course fees, capped at $1,200; or $400 (plus resource fee) if you're aged 15—24 or eligible for a concession. Find out more.

Do you want a career that could take you all over the world?

When you complete the Certificate III in Hospitality you will be able to work anywhere as a bar attendant, barista, waiter, housekeeper, or gaming attendant.

You will gain the knowledge and skills to work effectively in the hospitality industry and be able to serve alcohol responsibly, make espresso coffee, serve food, provide excellent customer service, comply with hygiene standards and workplace health and safety.

This qualification is offered at our Bentley and Mandurah campus in semester 1 and 2. 

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This qualification is directly aligned with priority industry areas where the jobs are today, and into the future. As part of the state government Lower fees, local skills initiative, from 1 January 2020 through to 31 December 2021 you'll only pay half the course fees, capped at $1,200; or $400 (plus resource fee) if you're aged 15—24 or eligible for a concession. Find out more.

Do you want a career that could take you all over the world?

When you complete the Certificate IV in Hospitality you'll be able to work as a hospitality supervisor or team leader. Job roles include bar supervisor, food and beverage manager, duty manager and concierge.

You will gain the knowledge and skills to work and supervise effectively in the hospitality industry, providing responsible service of alcohol, financial management, and enhanced customer service. You'll also learn how to manage workplace conflict, and comply with workplace health and safety.

Do you want a management career that could take you all over the world?

When you complete the Advanced Diploma of Hospitality Management you will be able to work anywhere as an operations manager, food and beverage manager, or front office manager.

You will gain the knowledge and skills to manage effectively in the hospitality industry, with the ability to lead a diverse team. You'll also learn about financial management, regulatory compliance, recruiting and inducting staff, managing assets, managing staff performance, coordinating in-house events, and workplace health and safety.

Do you want a management career that could take you all over the world?

When you complete the Diploma of Hospitality Management you will be able to work as a functions manager, restaurant manager,or front office manager.

You will gain the knowledge and skills to manage effectively in the hospitality industry, including leading a diverse team. You will also learn about  financial management, regulatory compliance, rostering, stock purchasing and control, providing quality customer service, managing workplace conflict, and workplace health and safety.

Get ready to pour some variety into your career

Gain the skills to prepare for an exciting, varied career in hospitality.  

This skill set will give you an introduction to serving customers in the hospitality industry. 

You will learn the knowledge and skills to provide excellent customer service, make coffee, serve alcohol and food and comply with hygiene standards and workplace health and safety. 

Gain the skills to: 

• Provide responsible service of alcohol 
• Prepare and serve espresso coffee  
• Serve food and beverage  
• Provide service to customers  
• Process financial transactions 
• Use hygiene practices for food safety  
• Comply with infection prevention and control policies and procedures 
     

Next course dates:

Bentley    

• Starting 8 February for 9 weeks, Mondays and Tuesdays and Fridays, 3.30pm to 5.30pm
  (additional hours in the restaurant will be rostered to you as a roster to assist you in developing your practical service skills)
   
• Starting 19 April for 9 weeks, Mondays and Tuesdays and Fridays, 3.30pm to 5.30pm
  (additional hours in the restaurant will be allocated to you as a roster to assist you in developing your practical service skills)
   

Help using our online application:

You will need to have the evidence requirements (opens in a new tab) and relevant documents ready to upload with your application. See our guide for applying using our online system (1 MB) (PDF document - opens in a new tab) .   
 

Requirements of the course

This course includes both online study and on-campus practical and theory classes.

Image

Once enrolled, you will receive information about how to login to our eCampus and you will need to complete a literacy and numeracy quiz to show you can study online. Your study will involve accessing content online for 1 study module, followed by a series of online quiz assessments to test your knowledge.

Image

For the other modules of the course, you will need to attend campus to develop your skills in our restaurant facilities.

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 This course can help you get ready for your first job, or re-skill quickly for jobs that are available as WA's economy recovers. This course is free for 15 to 24 year olds; or those who are receiving JobSeeker, JobKeeper, Youth Allowance, AUSTUDY or ABSTUDY payments; or concession cardholders. If you’re not eligible, you can pay the course fee to gain these skills and become highly employable. See the full eligibility list in the important information tab below. Find out more about the initiative. 

Learn to control COVID-19 related infection in food handling

In these unprecedented times, new regulations need workers to manage infection control while providing food to the general public.

Skills can be applied to specific food handling industry needs such as using kitchens and packaging areas, front of house, staff rooms and offices, food stock deliveries and vehicles, equipment storage, and bathrooms and toilets. 

Gain these skills:

• Introduction to Infection Control
• Chain of Infection and Disease Transmission
• Breaking the Chain of Infection
• Contamination and Cleaning
• Hazards, Risks, Responsibilities and Reporting

Maintain your ability to work safely and within government requirements; or, prepare your business for compliance by including your staff in training, raising their capability in ensuring the safety of staff and customers in your workplace.

Interested in non-food handling control skills?

We have specific courses for selected industries, tailored to the infection control needs of those industries. Find out more by using the links to the other course pages below:

• General skill set
• Retail skill set
• Transport and logistics skill set

Requirements of the course

This course includes both online study and on-campus assessment.

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Once enrolled, you will receive information about how to login to our eCampus and you will need to complete a literacy and numeracy quiz to show you can study the course online. Your study will involve accessing content online for 5 study modules, followed by a series of online quiz assessments to test your knowledge.

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When you finish your online study, there is a compulsory requirement to attend a practical demonstration and assessment session.

Help using our online enrolment:

See our guide for enrolling using our online system (278 KB) (PDF document - opens in a new tab) .   

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 This course can help you get ready for your first job, or re-skill quickly for jobs that are available as WA's economy recovers. This course is absolutely free for anyone to study. Find out more. 

Get your hospitality career started

In this qualification you'll learn basic food preparation and cookery skills, which you'll be able to perform under direct supervision.

This qualification does not reflect the skills required by commercial cooks (please see the Certificate III in Commercial Cookery).

After completing this course you'll be able to work in kitchen operations in restaurants, hotels, catering facilities, clubs, pubs, cafes, coffee shops, aged care facilities, hospitals, prisons and schools. You may be in charge of preparing breakfast, fast food, non-alcoholic drinks, sandwiches, appetisers, salads and hot/cold desserts. Job roles: breakfast cook, catering assistant, fast food cook, sandwich hand and take-away cook.

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This qualification is directly aligned with priority industry areas where the jobs are today, and into the future. As part of the state government Lower fees, local skills initiative, from 1 July 2020 through to 31 December 2021 you'll only pay half the course fees, capped at $1,200; or $400 (plus resource fee) if you're aged 15—24 or eligible for a concession. Find out more.

This course in meat processing is delivered as a traineeship and requires you to be employed as a trainee in the meat industry for entry.

Want to bring home the bacon?

When you complete the Certificate III in Meat Processing (Retail Butcher) you'll be able to work as a butcher or meat retailer in a butcher shop, retail outlet or supermarket.

You will gain the knowledge and skills to work effectively in the meat retailling industry, preparing different types of meat cuts, including sausages, poultry, value-added items and cured meat. You'll also learn about maintaining equipment, packaging, managing stock, first aid, food safety programs, hygiene, and workplace health and safety.

Do you have what it takes to be an artist of the kitchen?

When you complete the Certificate III in Patisserie you will have the skills to work as a patissier or pastry chef in a patisserie, restaurant or hotel.

You will gain the knowledge and skills to work fast and effectively in a commercial kitchen team and be able to plan, prepare and bake mouth-watering cakes, tarts, petit fours, pastries, chocolates. You will also learn about cleaning, first aid, food safety programs, hygiene, and workplace health and safety.

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This qualification is directly aligned with priority industry areas where the jobs are today, and into the future. As part of the state government Lower fees, local skills initiative, from 1 January 2021 through to 31 December 2021 you'll only pay half the course fees (plus resource fee), capped at $1,200; or $400 if you're aged 15—24 or eligible for a concession. Find out more.

Do you have what it takes to be an artist in the kitchen?

When you complete the Certificate IV in Patisserie you will have the skills to work as a patissier or pastry chef in a patisserie, restaurant, or hotel.

You will gain the knowledge and skills to work effectively in a commercial kitchen and be able to plan, prepare and bake mouth-watering cakes, tarts, petit fours, pastries, chocolates, sugar decorations, and stunning showpieces. You'll also learn about financial management, cleaning, first aid, food safety programs, hygiene, managing workplace conflict and workplace health and safety.

Want to work in the exciting and diverse tourism industry?

This qualification will provide you with well-developed tourism service, sales or operational skills. You'll be taught about using discretion, judgement and having a sound knowledge of industry operations. On completion you'll be able to work under limited supervision and may provide operational advice and support to team members.

This qualification gives you the opportunity to work in the varied tourism industry sectors and for diverse employers including tour operators, inbound tour operators, visitor information centres, at attractions, cultural and heritage sites and any small tourism businesses requiring multi-skilled employees.

Work could be undertaken in an office environment where the planning of tourism products and services takes place, in the field where tourism products are delivered or a combination of both. Job roles: attraction or theme park attendant, booking agent, cellar door salesperson, guide in a winery, guide and salesperson in an indigenous cultural centre, inbound tour coordinator, museum attendant, operations consultant or reservation sales agent for a tour operator, sales consultant, senior ride operator in an attraction or theme park, and visitor information officer.

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This qualification is directly aligned with priority industry areas where the jobs are today, and into the future. As part of the state government Lower fees, local skills initiative, from 1 January 2020 through to 31 December 2021 you'll only pay half the course fees, capped at $1,200; or $400 (plus resource fee) if you're aged 15—24 or eligible for a concession. Find out more.

This qualification will provide you with well-developed tourism service, sales or operational skills.  On completion you will be able to work under limited supervision with supervisory responsibilities to plan, monitor and evaluate the work of team members.

This qualification provides a pathway to work in many travel and tourism industry sectors and for a diverse range of employers including travel agencies, tour wholesalers, tour operators, inbound tour operators, tourist attractions, visitor information centres and other tourism businesses.

Possible job outcomes related to this course included but are not limited to; Senior Consultant, Travel Supervisor, Marketing Coordinator, Operations Supervisor, Product Coordinator, Promotions Officer, Reservations Sales or Call Centre Supervisor, Sales Coordinator, Sales Executive. 

Love different cultures and traveling?

This qualification provides a pathway to work in any sector of the tourism and travel industry as a departmental or small business manager. This qualification allows for multiskilling and for specialisation in either operations management or marketing and product development.  After completing this course, you'll have sound knowledge of industry operations and a broad range of managerial skills to coordinate tourism and travel operations or marketing and product development activities. You'll be able to operate independently, having responsibility for others and the ability to make business decisions.

Get ready for hospitality 

Get a taste for working in hospitality and get your Responsible Service of Alcohol (RSA) permit.  

This skill set will prepare you for further hospitality training and will give you the ability to legally and responsibly serve alcohol, so you can apply for hospitality work at a licenced venue. You will learn the knowledge and skills to prepare you for further training and improve your employability skills.

Gain these skills:

• Taking care of health and wellbeing in the workplace
• Personal development 
• Basic computer use
• Provide responsible service of alcohol
• Use infection control procedures to ensure the safety of customers 

Next course dates:

Dates to be announced.

Requirements of the course

This course includes both online study and on-campus practical and theory classes.

Image

Once enrolled, you will receive information about how to login to our eCampus and you will need to complete a literacy and numeracy quiz to show you can study online. Your study will involve accessing content online for 1 study module, followed by a series of online quiz assessments to test your knowledge.

Image

For the other modules of the course, you will need to attend campus to develop your skills in our restaurant facilities.

Image

 This course can help you get ready for your first job, or re-skill quickly for jobs that are available as WA's economy recovers. This course is free for 15 to 24 year olds; or those who are receiving JobSeeker, JobKeeper, Youth Allowance, AUSTUDY or ABSTUDY payments; or concession cardholders. If you’re not eligible, you can pay the course fee to gain these skills and become highly employable. See the full eligibility list in the important information tab below. Find out more about the initiative.