Hospitality, Tourism and Events

Want a decorated career as a baker or pastry chef?

When you complete the Certificate III in Baking you will be able to work as a baker or pastry chef in a hotel, bakery, restaurant, or pastry shop.

Gain these skills

• produce a variety of breads, cakes, pastries, biscuits, rolls, scrolls, gateaux, tortes, pies, and slices
• first aid
• food safety programs
• hygiene
• workplace health and safety

We are the only public provider offering training in baking with an on-campus bakehouse that sells students' work to the general public.

Ready for your career to rise as a baker?

When you complete the Certificate II in Baking (Baking Pre-Apprenticeship) you will be ready for an apprenticeship in the baking industry.

Gain these skills

• make and bake pastry, bread, meringues, and doughnuts
• customer service
• first aid
• hygiene
• workplace health and safety

We are the only provider offering training in baking with an on-campus bakehouse that sells students' work to the general public.

When you complete the Certificate III in Bread Baking you will be able to start work as a baker.

Gain these skills

• specialise in making different types of bread (sourdough, turkish bread, baguettes, continental loaves, panino, cobs, rye, ciabatta, focaccia, scrolls, rolls, scones)
• first aid
• food safety programs
• workplace health and safety

We are the only public provider offering training with an on-campus bakehouse that sells student's work to the general public.

Want to learn the art of cake making?

When you complete the Certificate III in Cake and Pastry you will be  able to work as a baker, pastry cook or chef.

Gain these skills

• specialise in cakes and pastries, sponges, biscuits, gateaux, tortes, filled pastries and meringues
• first aid
• food safety programs
• workplace health and safety

We are the only public provider offering training in baking with an on-campus bakehouse that sells students' work to the general public.

Love food and want to become a chef?

When you complete the Certificate III in Commercial Cookery you will be able to work as a cook or chef in a range of kitchens.

Gain these skills:

• work effectively in a commercial kitchen team
• plan, prepare and cook food
• produce dishes suitable for different cultural and dietary requirements
• learn about cleaning
• first aid
• food safety programs
• hygiene
• workplace health and safety

Want to run a fast paced kitchen?

When you complete the Certificate IV in Commercial Cookery you will be able to work as a supervisor/team leader cook or chef in a range of kitchens.

Gain these skills:

• lead a team in a commercial kitchen 
• plan, prepare and cook food
• produce dishes suitable for cultural and dietary requirements
• learn about cleaning
• first aid
• food safety programs
• manage workplace conflict
• hygiene
• workplace health and safety

Get ready to delight customers

Gain the skills to create good relationships with customers, provide quality service and help a business to improve customer service levels.

You will learn to identify the unique, shared and cultural needs of customers; to communicate effectively with all customers; to process complaints according to business policies, and when to escalate to achieve customer satisfaction. 

This introductory course is an ideal start to a customer service career and includes learning infection control procedures, which will assist in managing front of house and reception office spaces.

Gain these skills

• provide service to customers by using a range of verbal and non-verbal communication types and active listening
• presenting a professional image and acting according to organisational policy
• identifying customer needs and choosing the best way to handle their request
• problem solving conflict and complaint resolution
• identifying opportunities to improve customer service standards  
• show social and cultural sensitivity and adjust customer service response to assist people of different backgrounds 
• use infection control procedures to ensure the safety of customers  

Tuition and resource fees

Eligible students study this course absolutely free. If you are not eligible you can expect to pay $246.50.

Next dates:

Fremantle    

• To be confirmed

Mandurah    

• To be confirmed

Do you want an eventful career?

When you complete the Diploma of Event Management you will be able to work as an events/conference organiser or functions coordinator in the community, cultural, hospitality, sporting, and tourism sectors.

Gain these skills:

• coordinating a diverse team
• risk management
• contingency planning
• project management
• work with sponsors
• coordinating on-site operations
• manage finances and budgets
• workplace health and safety

Do you want an eventful career?

The Certificate III in Events, reflects the role of individuals who use a range of well-developed events administration or operational skills and knowledge to complete event-related work activities. Using discretion and judgement, they work with some independence under the guidance of more senior event personnel, using plans, policies and procedures to guide work activities.

Gain these skills

• process and monitor event registrations
• provide service to customers
• social and cultural diversity
• safe work practices
• event staging support
• interpret product information

Events are diverse in nature and this qualification provides a pathway to work for event or exhibition organisations operating in a range of industries including the tourism and travel, hospitality, sport, cultural and community sectors.

The diversity of employers includes event or exhibition management companies, event venues, or organisations that organise their own events. Work could be undertaken in an office environment where the planning of events takes place, on-site at venues where events are staged or a combination of both.

On completion of your Certificate III in Events, further study pathways exist directly into the Diploma of Event Management; with other pathways leading into Travel, Tourism and Hospitality.

Do you want a career that could take you all over the world?

This qualification reflects the role of individuals who have a defined and limited range of hospitality operational skills and basic industry knowledge. They are involved in mainly routine and repetitive tasks and work under direct supervision.

This qualification provides a pathway to work in various hospitality settings such as restaurants, hotels, motels, catering operations, clubs, pubs, cafes and coffee shops.

Gain these skills:

• serve alcohol responsibly
• make espresso coffee
• serve food
• provide excellent customer service
• comply with hygiene standards
• workplace health and safety

Do you want a career that could take you all over the world?

When you complete the Certificate III in Hospitality you will be able to work anywhere as a bar attendant, barista, waiter, housekeeper, or gaming attendant.

Gain these skills

• serve alcohol responsibly
• make espresso coffee
• serve food
• provide excellent customer service
• comply with hygiene standards
• workplace health and safety

Do you want a career that could take you all over the world?

When you complete the Certificate IV in Hospitality you'll be able to work as a hospitality supervisor or team leader. Job roles include bar supervisor, food and beverage manager, duty manager and concierge.

Gain these skills

• responsible service of alcohol
• financial management
• enhanced customer service
• manage workplace conflict
• workplace health and safety

Do you want a management career that could take you all over the world?

When you complete the Advanced Diploma of Hospitality Management you will be able to work anywhere as an operations manager, food and beverage manager, or front office manager.

Gain these skills

• lead a diverse team
• financial management
• regulatory compliance
• recruiting and inducting staff
• managing assets
• managing staff performance
• coordinating in-house events
• workplace health and safety

Do you want a management career that could take you all over the world?

When you complete the Diploma of Hospitality Management you will be able to work as a functions manager, restaurant manager, or front office manager.

Gain these skills:

• lead a diverse team
• financial management
• regulatory compliance
• rostering
• stock purchasing and control
• providing quality customer service
• managing workplace conflict
• workplace health and safety

Get ready to pour some variety into your career

Gain the skills to prepare for an exciting, varied career in hospitality.  

This skill set will give you an introduction to serving customers in the hospitality industry. 

Gain these skills

• provide responsible service of alcohol 
• prepare and serve espresso coffee  
• serve food and beverage  
• provide service to customers  
• process financial transactions 
• use hygiene practices for food safety  
• comply with infection prevention and control policies and procedures 
• workplace health and safety

Tuition and resource fees

Eligible students study this course absolutely free. If you are not eligible you can expect to pay $901.30.

Learn to control COVID-19 related infection in food handling

In these unprecedented times, new regulations need workers to manage infection control while providing food to the general public.

Skills can be applied to specific food handling industry needs such as using kitchens and packaging areas, front of house, staff rooms and offices, food stock deliveries and vehicles, equipment storage, and bathrooms and toilets. 

Gain these skills

• introduction to infection control
• chain of infection and disease transmission
• breaking the chain of infection
• contamination and cleaning
• hazards, risks, responsibilities and reporting

Maintain your ability to work safely and within government requirements; or, prepare your business for compliance by including your staff in training, raising their capability in ensuring the safety of staff and customers in your workplace.

Interested in non-food handling control skills?

We have specific courses for selected industries, tailored to the infection control needs of those industries. Find out more by using the links to the other course pages below:

• General skill set
• Retail skill set
• Transport and logistics skill set

Our Future Chef Job Ready Program will introduce you to the world of cooking and hospitality.

This course is free for eligible students* and runs for 4 weeks. 

In the Introduction to Commercial Cookery skill set you will learn how to prepare and present simple dishes, how to use a range of food preparation equipment and about food safety. Gain real hands on industry experience with work experience in a real commercial kitchen.

Gain these skills:

• Use food preparation and equipment
• Prepare and present simple dishes
• Clean kitchen premises and equipment
• Use hygienic practices for food safety
• Participate in safe work practices

Tuition and resource fees

Eligible students study this course absolutely free. If you are not eligible you can expect to pay $464.85

Future Chef Job Ready Program  (315 KB) (PDF document)

Get your hospitality career started

In this qualification you'll learn basic food preparation and cookery skills, which you'll be able to perform under direct supervision.

This qualification does not reflect the skills required by commercial cooks (please see the Certificate III in Commercial Cookery).

Gain these skills:

• prepare dishes using basic methods of cookery
• cookery skills
• hygienic practices for food safety
• safe work practices
• prepare and present simple dishes, appetisers and salads
• prepare stocks, sauces, soups
• dietary requirements

After completing this course you'll be able to work in kitchen operations in restaurants, hotels, catering facilities, clubs, pubs, cafes, coffee shops, aged care facilities, hospitals, prisons and schools. You may be in charge of preparing breakfast, fast food, non-alcoholic drinks, sandwiches, appetisers, salads and hot/cold desserts. Job roles: breakfast cook, catering assistant, fast food cook, sandwich hand and take-away cook.

This course in meat processing is delivered as a traineeship and requires you to be employed as a trainee in the meat industry for entry.

Gain these skills:

• follow safe work policies and procedures
• prepare, slice and trim meat
• customer service
• cooking and storing of meat products
• sharpen knives
• communicating in the workplace
• hygiene and sanitation practices

Want to bring home the bacon?

When you complete the Certificate III in Meat Processing (Retail Butcher) you'll be able to work as a butcher or meat retailer in a butcher shop, retail outlet or supermarket.

Gain these skills:

• prepare different types of meat cuts, including sausages, poultry, value-added items and cured meat
• maintaining equipment
• packaging
• managing stock
• first aid
• food safety programs
• hygiene
• workplace health and safety

This skillset is aimed at trainees who are enterprise employees that are new to the industry or enterprise. It meets the industry requirements for core operator skills to work in a meat processing enterprise. 

Gain these skills

• Maintain personal equipment
• Apply hygiene and sanitation practices
• Gain an overview in the meat industry
• Follow safe work policies and procedures
• Communicate in the workplace

Do you have what it takes to be an artist of the kitchen?

When you complete the Certificate III in Patisserie you will have the skills to work as a patissier or pastry chef in a patisserie, restaurant or hotel.

Gain these skills:

• work fast and effectively in a commercial kitchen team
• plan, prepare and bake cakes, tarts, petit fours, pastries and gateaux
• cleaning
• first aid
• food safety programs
• hygiene
• workplace health and safety

Do you have what it takes to be an artist in the kitchen?

When you complete the Certificate IV in Patisserie you will have the skills to work as a patissier or pastry chef in a patisserie, restaurant, or hotel.

Gain these skills:

• work effectively in a commercial kitchen
• plan, prepare and bake cakes, tarts, petit fours, pastries, chocolates, sugar decorations and showpieces
• financial management
• cleaning
• first aid
• food safety programs
• hygiene
• managing workplace conflict 
• workplace health and safety

Want to work in the exciting and diverse tourism industry?

This qualification will provide you with well-developed tourism service, sales or operational skills. You'll be taught about using discretion, judgement and having a sound knowledge of industry operations. On completion you'll be able to work under limited supervision and may provide operational advice and support to team members.

This qualification gives you the opportunity to work in the varied tourism industry sectors and for diverse employers including tour operators, inbound tour operators, visitor information centres, at attractions, cultural and heritage sites and any small tourism businesses requiring multi-skilled employees.

Gain these skills:

• provide service to customers
• social and cultural sensitivity
• safe work practices
• provide first aid
• responsible service of alcohol
• sell tourism products and services
• Provide visitor information and Australian destinations

Work could be undertaken in an office environment where the planning of tourism products and services takes place, in the field where tourism products are delivered or a combination of both. Job roles: attraction or theme park attendant, booking agent, cellar door salesperson, guide in a winery, guide and salesperson in an indigenous cultural centre, inbound tour coordinator, museum attendant, operations consultant or reservation sales agent for a tour operator, sales consultant, senior ride operator in an attraction or theme park, and visitor information officer.