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Hospitality

If you like working with people from all walks of life and like to travel, a hospitality qualification will give you skills that can take you around the globe. Gain invaluable knowledge and experience such as barista skills, hospitality, bar skills, restaurant service skills, customer service and events management. These qualifications will assist you to work in organisations such as restaurants, hotels, motels, clubs, pubs, cafes and coffee shops, From entry level to senior managers and supervisors.

* Please note that eligibility requirements apply to some of the free training.
State ID: AE375
Industry Hospitality, Tourism and Events
Free*
Skill sets

Customer Service Skill Set

Gain the skills to create good relationships with customers, provide quality service and help a business to improve customer service levels.

Get ready to delight customers

Gain the skills to create good relationships with customers, provide quality service and help a business to improve customer service levels.

You will learn to identify the unique, shared and cultural needs of customers; to communicate effectively with all customers; to process complaints according to business policies, and when to escalate to achieve customer satisfaction. 

This introductory course is an ideal start to a customer service career and includes learning infection control procedures, which will assist in managing front of house and reception office spaces.

Gain these skills

  • provide service to customers by using a range of verbal and non-verbal communication types and active listening
  • presenting a professional image and acting according to organisational policy
  • identifying customer needs and choosing the best way to handle their request
  • problem solving conflict and complaint resolution
  • identifying opportunities to improve customer service standards  
  • show social and cultural sensitivity and adjust customer service response to assist people of different backgrounds 
  • use infection control procedures to ensure the safety of customers  

Tuition and resource fees

Eligible students study this course absolutely free. If you are not eligible you can expect to pay $246.50.

Next dates:

Fremantle    

  • To be confirmed

Mandurah    

  • To be confirmed
Skill set
National ID: SIT20316
State ID: AZW1
Industry Hospitality, Tourism and Events
Half price^

Certificate II in Hospitality

This qualification provides a pathway to work in various hospitality settings such as restaurants, hotels, motels, catering operations, clubs, pubs, cafes and coffee shops.

Delivered at:


Do you want a career that could take you all over the world?

This qualification reflects the role of individuals who have a defined and limited range of hospitality operational skills and basic industry knowledge. They are involved in mainly routine and repetitive tasks and work under direct supervision.

This qualification provides a pathway to work in various hospitality settings such as restaurants, hotels, motels, catering operations, clubs, pubs, cafes and coffee shops.

Gain these skills:

  • serve alcohol responsibly
  • make espresso coffee
  • serve food
  • provide excellent customer service
  • comply with hygiene standards
  • workplace health and safety
Certificate II
National ID: SIT30616
State ID: AZT7
Industry Hospitality, Tourism and Events
Half price^

Certificate III in Hospitality

Work anywhere as a bar attendant, barista, waiter, housekeeper, or gaming attendant.

Delivered at:


Do you want a career that could take you all over the world?

When you complete the Certificate III in Hospitality you will be able to work anywhere as a bar attendant, barista, waiter, housekeeper, or gaming attendant.

Gain these skills

  • serve alcohol responsibly
  • make espresso coffee
  • serve food
  • provide excellent customer service
  • comply with hygiene standards
  • workplace health and safety
Certificate III
National ID: SIT40416
State ID: AZV8
Industry Hospitality, Tourism and Events
Half price^

Certificate IV in Hospitality

Work as a hospitality supervisor or team leader. Be a bar supervisor, food and beverage manager, duty manager or concierge.

Delivered at:


Do you want a career that could take you all over the world?

When you complete the Certificate IV in Hospitality you'll be able to work as a hospitality supervisor or team leader. Job roles include bar supervisor, food and beverage manager, duty manager and concierge.

Gain these skills

  • responsible service of alcohol
  • financial management
  • enhanced customer service
  • manage workplace conflict
  • workplace health and safety
Certificate IV
National ID: SIT60316
State ID: AZV5
Industry Hospitality, Tourism and Events
Half price^
VET Student Loans (VSL)

Advanced Diploma of Hospitality Management

Be able to work anywhere as an operations manager, food and beverage manager, or front office manager.

Delivered at:


Do you want a management career that could take you all over the world?

When you complete the Advanced Diploma of Hospitality Management you will be able to work anywhere as an operations manager, food and beverage manager, or front office manager.

Gain these skills

  • lead a diverse team
  • financial management
  • regulatory compliance
  • recruiting and inducting staff
  • managing assets
  • managing staff performance
  • coordinating in-house events
  • workplace health and safety
Advanced Diploma
National ID: SIT50416
State ID: AZW2
Industry Hospitality, Tourism and Events
Half price^
VET Student Loans (VSL)

Diploma of Hospitality Management

An exciting management career that will take you all over the world.

Delivered at:


Do you want a management career that could take you all over the world?

When you complete the Diploma of Hospitality Management you will be able to work as a functions manager, restaurant manager, or front office manager.

Gain these skills:

  • lead a diverse team
  • financial management
  • regulatory compliance
  • rostering
  • stock purchasing and control
  • providing quality customer service
  • managing workplace conflict
  • workplace health and safety
Diploma
State ID: AE381
Industry Hospitality, Tourism and Events
Free*
Skill sets

Hospitality Service Skill Set

Gain the skills to prepare for an exciting, varied career in hospitality.  

Delivered at:


Get ready to pour some variety into your career

Gain the skills to prepare for an exciting, varied career in hospitality.  

This skill set will give you an introduction to serving customers in the hospitality industry. 

Gain these skills

  • provide responsible service of alcohol 
  • prepare and serve espresso coffee  
  • serve food and beverage  
  • provide service to customers  
  • process financial transactions 
  • use hygiene practices for food safety  
  • comply with infection prevention and control policies and procedures 
  • workplace health and safety

Tuition and resource fees

Eligible students study this course absolutely free. If you are not eligible you can expect to pay $901.30.

Skill set
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