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Student support services

We’re here to help

Your journey to your study goals need not be taken alone. We have a range of services to make your student experience at South Metropolitan TAFE a positive one.  Should you require support for study, cultural understanding, help with our various learning systems or need assistance accessing our campuses, we’ve got contact details, information and tips below that will help.


Student support services (disability)


Student support for students with disability


Student Support Services work in partnership with staff, students and disability networks to strengthen the organisation’s culture of inclusion and to ensure students have every opportunity to achieve their personal aspirations and career goals.

Student Support Services works across all campuses to coordinate and implement support for students with disabilities whether temporary or permanent. People with disabilities have a right to access and participate in education and training on the same basis as those without disabilities.

The service is free, confidential and disclosure is voluntary.  View the fact sheet.

If you'd like to know more about our Disability Access and Inclusion Plan (DAIP), visit the Publications section on our About Us page.


Student support services eligibility

Nearly one in five Australians has a disability. The definition of disability under the Disability Discrimination Act (DDA) 1992 is quite broad. It includes physical, intellectual, sensory and learning disabilities, medical conditions and mental illness. 

If you think you have a disability, you are encouraged to approach the service directly and register for assistance in order to access support. Students with disabilities do not have to disclose unless they wish to arrange reasonable adjustments whilst studying or need to notify about a health risk to themselves or others.

Please note: even if you advised us about your diagnosed disabilities on your enrolment questionnaire, you should also make an appointment with a Student Support Advisor so that your support requirements can be discussed in more detail with you.


Student support services documentation

You will be asked to provide current evidence from an authorised health professional outlining the functional impacts of your disabilities. Personal information provided to Student Support Services will be kept confidential and only for the purposes of being able to offer support and arrange reasonable adjustments. If you are a minor, Student Support Services will consult with you and your guardian about confidentiality provisions. 


Support for employers

If your apprentice or trainee requires support due to their disability, Student Support Services can coordinate and implement support remotely and across all campuses.


Reasonable adjustments

In tertiary education, any support or assistance given to students with disabilities to assist with study is called a Reasonable Adjustment as outlined in the DDA legislation and Disability Standards for Education (2005). 
Reasonable Adjustments refer to modifications or changes that give you the same opportunities to participate in education and training as people without disabilities. The types of Reasonable Adjustments put in place will be discussed with you and will take into account your needs and abilities.

Reasonable adjustments must balance the inherent requirements of the course and the interests of all parties affected: yourself, the education provider, staff and other students.

Inherent requirements of a course

Inherent requirements are the fundamental parts of a course that must be met by all students in order for them to be deemed competent. They are the abilities, skills and knowledge students need to complete the course - those components which, if removed, would compromise the learning outcomes. Please be aware that any proposed adjustments or support recommendations must also meet the inherent requirements of the course.

Some examples of Reasonable Adjustment are:

  • access to course material in alternate formats;
  • access to an Auslan interpreter;
  • access to assistive and ergonomic equipment; and
  • extra time to complete an exam (whilst maintaining the integrity of the assessment).

Reasonable adjustment does not:      

  • give you an advantage over others and any adjustments must balance the needs of all parties affected.
  • modify course standards or outcomes (you will still need to acquire the core knowledge and skills outlined in the course and demonstrate competency in required tasks).
  • mean that the Student Code of Conduct or reasonable directions for occupational health and safety guidelines are not to be followed; 
  • guarantee academic success as you will still be responsible for completing the work and meeting the required standards.

Please note: Reasonable adjustment provisions may also vary between Registered Training Organisations in their implementation and delivery.

How to request reasonable adjustment

  • Discuss your needs openly with the Student Support Advisor and let them know how they can help you. Be prepared to provide evidence of the nature of your disabilities and/ or other diagnosed conditions. 
  • Reasonable Adjustments can take time to organise and may require several meetings. It is your responsibility to make contact and request support. 
  • You are eligible to register throughout the semester but the earlier you make contact to discuss your needs the better.
  • Stay in regular contact with your Student Support Advisor each semester. Your needs or personal circumstances may change over time so please provide updates and current contact details and be aware of your course units census dates (available within the Student Portal). 

Assistance animals on campus

Do you need to bring an assistance animal onto campus with you? Please visit our Assistance Animals on Campus page for information on how to register your animal and etiquette guide for animals on campus.

Study skills support

Our Student support team run regular study skills sessions for enrolled and registered students. 

  • Sessions are run on a weekly basis throughout the semester at various times across campuses to allow access for all students to attend. Topics include:
  • Familiarisation with Student Portal and other online tools
  • Development of organisational and time management skills
  • Awareness and a demonstration of technologies and software to support inclusion and accessibility
  • Notetaking, editing, summarising, research skills and assignment reviews

To get involved, contact the Student Support team to register.

Student support services contact information

Reach out to our Student Support Services team for disability support or study skills sessions on any campus at:

Phone: 1800 001 001

Alternatively, you can give permission for a staff member to refer you to Student Support Services and we will contact you. 

Crisis support

If you are a student with a mental health condition needing support to access your TAFE studies, then you are encouraged to contact Disability Support.

In a crisis call:

  • Lifeline         
    13 11 14
  • Mental Health Emergency Response Team
    1300 555 788 (metropolitan)
    1800 676 822 (Peel, Mandurah region)
  • Beyond Blue
    1300 22 4636
  • Kids Help Line
    1800 55 1800
  • Crisis Care
    9223 1111 (for domestic violence refuges)
  • Sexual Assault Resource Centre
    6458 1828
  • Family and Domestic Violence
    1800 737 732
  • Emergency or if you need an ambulance

For more detailed information about student support services for mental health, please see the Disability support section below.

Aboriginal student support services

Aboriginal services

South Metropolitan TAFE’s Aboriginal Services can offer support and advice in addition to a range of referral services to assist you while you are studying.  Referral services may be either internal (within the College) or external to available government and community services depending on your individual needs. 

We can assist with:

  • Advocacy for Aboriginal students
  • Student enrolment and application processes
  • Pastoral care
  • Referrals to internal and external support services 
  • Referrals for disability support
  • Study support

Support for employers

If your Aboriginal and Torres Strait Islander apprentice or trainee requires support we can help with study support, advocacy and pastoral care. 


Aboriginal Student Support contact information

Appointments can be made to see an Aboriginal Student Support Services staff member at any campus.

Tel: 1800 001 001


Aboriginal jobseeker services

Jobs and Skills Centres at Mandurah, Rockingham and Thornlie campuses have culturally sensitive services to help students find work including:

  • Helping you plan a study pathway that suits your needs and work goals
  • Connecting you with employers looking to recruit Aboriginal people
  • Help with your resume, job applications and interview skills
  • Help with your job search, including access to our Aboriginal services jobs board, where you can apply for jobs and save your portfolio and resume

Aboriginal jobseeker services contact information

Make an appointment with a Jobs and Skills Centre at Mandurah, Rockingham or Thornlie campus:

Phone:     13 64 64 or 08 9586 7411

Phone:     13 64 64 or 08 9599 8655

Phone:     13 64 64 or 08 9267 7600


Other Aboriginal services

South Metropolitan TAFE has an active Aboriginal Education, Employment and Training Committee (AEETC) that provides advice to the College on Aboriginal community, education and training needs and we celebrate significant Aboriginal events throughout the year across our Campuses, such as NAIDOC Day.

We also have the Koora Marr Centre at Thornlie Campus and Kadidjiny Mia Centre at Rockingham Campus, which are culturally safe spaces that promote shared communication, respect, knowledge and education for our Aboriginal and Torres Strait Islander students.

Literacy and numeracy support
Literacy and numeracy support may be available to help you with your course. Talk to your lecturer about access to help and programs.
Library services

Libraries are located on our largest campuses.  The library is a great place to get help in finding information for your assignments, to find out about referencing or get a Student ID card (ID cards are free, and we can make a card for you on the spot).

The library is also a great place to collaborate, relax, get access to computers and printing, or even to charge up your phone or device, and access the student wifi network.

No library at your campus?  Don’t worry.  We also have a great online library, providing you with electronic books, journals, steamed video and databases.  Find out about all that and more that the library website.     

Career planning and job search services

Jobs and Skills WA is a free service provided to residents of Western Australia in connecting students and graduates to the best career information and with employment opportunities. Centres are located on Mandurah, Rockingham and Thornlie campuses. 

You can access the expertise of our career counsellors in many ways:

  • Call 13 64 64 to make an appointment or ask a question
  • Email the Jobs and Skills Centre closest to you (see contact details below)
  • Visit a Jobs and Skills Centre on campus: see the campus maps for Mandurah, Rockingham and Thornlie campuses to find out where our centres are located
  • Attend a resume or job interview techniques workshop held at various campuses
  • or visit us at various career expos in the southern metropolitan region of Perth: see our Facebook page for all events coming soon and for details on how to register for workshops

Jobs and Skills Centre contact information

Phone:     13 64 64 or 08 9586 7411
Phone:     13 64 64 or 08 9599 8655
Phone:     13 64 64 or 08 9267 7600

For more information on our Jobs and Skills Centre services, visit the JSC page.

Student ID cards
Get your free Student ID card at your nearest campus library. You will need to show your enrolment summary as proof of enrolment to get your ID card before a staff member takes your photo and prints your card while you wait.
Your Student ID card is handy for accessing scanning, photocopying and printing facilities in the libraries and for accessing student discounts for SmartRider cards.
Access to wifi and computers

We welcome you to use our campus free wifi and student computer equipment.

Please take note of our Terms and Conditions of Use for our computer systems and our other ICT policies available on our Forms, Policies and Fact Sheets page.

To access the free wifi on campus as a student, use the login details below:

Select the network ‘PWAStudent’ on our eastern corridor campuses
(Armadale, Bentley, Carlisle, Jandakot or Thornlie)

Or select the network ‘Student’ on our southern-most campuses
(Fremantle, Kwinana, Rockingham, Mandurah, Munster, Murdoch, Naval Base)

Enter your Student ID
You received this in your first email from us after enrolment. It will start with a 3, M or P and be followed by up to 6 or 7 numbers.

Enter your default password
Tafeddmmyyyy (your date of birth in full)

Or the password you used to provision your account.

To get password assistance instructions, visit the Student Portal page.

Additional computers are available for use in our libraries during opening hours.

Student portal, Blackboard and Office 365

As a South Metropolitan TAFE student you have at your disposal a variety of online tools to help you study. Student Portal hosts links to many platforms such as Blackboard, the library website and the Office 365 suite of tools including your TAFE email, Word, Excel, PowerPoint, OneNote, Teams and Publisher.

Student Portal and Office 365

Student Portal is also the best place to check your enrolment, payment arrangements, contact details, and access key reminders from us in our alerts and events information.

For login advice and to begin, visit the Student Portal page.


For assistance with using Blackboard, refer to our handy guide on the button below.

SmartRider applications and Smart Travel

We recommend Smart Travel for the best transport options to arriving at our campuses. Our Smart Travel page has plenty of ideas such as public transport options, parking information and helpful advice for Murdoch and Carlisle campuses, where parking is limited. Contact the Customer Service Centre on your campuse for for more information on what transport options are available.

As a full time student, you are entitled to travel concessions on Transperth services. You can pick up an application form for the Tertiary SmartRider from the Customer Service Centre after you have enrolled. A member of our staff will need to sign and stamp the form, ready for you to apply at a Transperth InfoCentre or Transperth Retail Sales Outlet. Your Student ID card is not required when applying or using the SmartRider, however, some form of ID is required by Transperth when travelling.

Parking permits and ACROD parking

ACROD parking is available at all campuses for those with an ACROD parking permit issued by National Disability Services WA. Bring your paperwork to any Customer Service Centre on campus to receive an SM TAFE ACROD parking sticker.You can park in marked ACROD bays by displaying your parking permit clearly in the window.

To find available ACROD parking on campus, view the relevant campus map on the campus page of this website.

Campus security

Security officers are available at most campuses. If you feel unsafe on campus, ask for a security officer at the Customer Service Centre at your campus. You can request for a security officer to accompany yourself and other students to college car parks when available. If you feel unsafe on campus, ask for a security officer at the Customer Service Centre, ask your lecturer or contact them directly with phone numbers displayed on each campus.

Providing feedback about your experience

Want to share your experiences at SM TAFE?

We value all feedback; comments, complaints or suggestions. Find out more about how you can provide immediate feedback on our Feedback page.

Otherwise, you can expect to hear from us seeking your assistance in a number of surveys throughout the year. Some are part of our obligation as a state government organisation and education provider, and others are to improve our services or quality of training. Some surveys are conducted in the classroom while you study, others will be sent to you by email. 

If you’d like to participate in our Virtual Student Advisory group, look out for an emailed invite shortly after the start of each semester. It’s open to all students as a series of surveys focusing on a particular service in need of improvement. If you complete all four surveys in a semester, we send you a certificate of appreciation for inclusion in your portfolio.

To see what we’ve done in the past following feedback from students, visit our Have Your Say page.

Or be social with us! Share your experience in your network using #smtafe or on our SM TAFE Facebook, Instagram, LinkedIn, YouTube or Twitter channels. 

Page last updated June 16, 2020