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Student Hub login, Wi-Fi and technical requirements

If you require assistance logging into the Student Hub or accessing our Campus Wi-Fi, please ensure you take the time to read the information below.

As a student you are welcome to use our campus free Wi-Fi using your own device, or take advantage of computers are available for use in our libraries during opening hours.

Please take note of our terms and conditions of use for our computer systems and other ICT policies

To access the free Wi-Fi on campus use the login details below:

All campuses

  • Select the network ‘GUEST’
  • Enter the password
Frequently asked questions about the GUEST WiFi network

I have connected to GUEST, but I cannot browse the Internet?

Make sure your device is not connected to any VPN application. Check your DNS settings and make sure they are set to Automatic.

Which wireless standard does the GUEST network support?

Wi-Fi 5 and Wi-Fi 6 are supported. For the technically inclined: 802.11n and 802.11ac on both 2.4 and 5ghz radios.

I entered the wireless password, but my device does not connect?

Make sure your device supports WPA2 AES (CCMP) encryption. The GUEST network does not support legacy WPA or TKIP encryption. More information about Wi-Fi security protocols and how to find out what protocol your device is using, visit the MakeUseOf website(opens in a new tab) .

Your login details will be provided 48 hours after your enrolment is finalised. You will receive an email with instructions for setting up your account. After you have successfully completed your account setup, managing your password is done using the below instructions

Changing your password.

  • Your password will expire every 180 days, requiring you to change it.

    • It must be at least 14 characters long
    • There is no maximum number of characters
    • Complexity such as a combination of letters, numbers and special characters, is optional but not required
  • A sample password: canbejustalongstringwithoutnumbers

To reset your password, go to Once you have changed your password for Microsoft 365, you will have immediate access to 'My Enrolment' in the Student Hub, and it will take approximately 10 minutes to transfer to Blackboard.

How to recover your account, or change your verification email or phone number.

If you have changed your verification email address or phone number, you may want to update them before resetting your password using the link above.


If you need more assistance logging in

If you have tried your current login details and are still having issues, try changing your password first. 

If it's more than 48 hours since your successful enrolment and you cannot recover your account using your verification email address or phone number or are still having difficulties accessing SM TAFE systems, call 1800 001 001 or email and have your student ID handy. You can also visit a campus library or customer service centre for in-person help.

Minimum technology requirements for online tools including Blackboard
Check that your computer meets the minimum system requirements.   

  • You will need a PC or Mac to access our Student Hub, internet connection and a supported browser(opens in a new tab)  such as up-to-date versions of Chrome, Safari. Firefox or Microsoft Edge. iPads and Chrome books are not compatible with Blackboard software.
  • For certain Blackboard functions (e.g. participating in a lecture using Collaborate), you may require speakers and a microphone. Your computer may have these built in, or you can use a headset.
  • There are mobile apps for Blackboard and Collaborate, however, participating online can be difficult via the app, so we suggest that you use a recommended web browser. You can use a range of hardware (e.g. phone, tablet or computer) as long as the browser requirements are met.

If you don't have access to a computer that meets the minimum requirements, there are computers available for students to use at any of our campus libraries. 

When accessing the SM TAFE Student App, you will be prompted to download the Microsoft Authenticator app. This adds an additional level of security to keep your personal information safe.

The app will keep your login authenticated for approximately 14 days before requiring that you authenticate again.

Please watch the helpful video to learn how to download the app and set up your account. 

Install the Authenticator app

Android Device

To install the Authenticator app on an Android device:

  1. Scan the 1st QR Code to the right, or
  2. Open the download page from your mobile device, or
  3. Download from the Google Play store on your mobile device

iOS Device

To install the Authenticator app on an iOS device:

  1. Scan the 2nd QR Code to the right, or
  2. Open the download page from your mobile device, or
  3. Download from the App Store on your mobile device