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Business

Learn about the topics crucial to working in the business and finance industry such as marketing, management, finance and skills such as how to manage office administration staff and develop the skills needed to produce complex documents, prepare financial reports, organise meetings and travel schedules.

* Please note that eligibility requirements apply to some of the free training.
National ID: BSB30120
State ID: BFS5
Industry Business and Finance

Certificate III in Business

Gain the business skills to work in data entry, customer services, account or as an office clerk.


Do you want the skills for a flexible career that could take you anywhere?

When you complete the Certificate III in Business you'll have skills that employers are looking for, making you ideal for roles in data entry, customer service, accounts or as an office clerk.

Gain these skills:

  • basic MYOB
  • workplace organisation
  • customer service
  • workplace health and safety
  • desktop publishing, spreadsheets, creating electronic presentations and much more

Full-time attendance is equivalent to three days a week and this includes one day a week in a simulated business at some locations (Murdoch, Mandurah, Rockingham, Thornlie).

With industry and government forecasting a strong demand for office workers in coming years, you'll be ready for recruiting.

A full study pathway to diploma level is available.

This qualification is also offered part-time. Use the get help form below to start a discussion with our training area.

Certificate III
National ID: BSB40120
State ID: BFR1
Industry Business and Finance
Half price^

Certificate IV in Business

Gain the business skills to manage offices in the corporate world as an office manager, business planner and customer service.


Do you want a career among tomorrow's business leaders?

When you complete the Certificate IV in Business you will have a practical foundation to take you into a number of business and corporate careers: office management, start-up business planning and marketing, and customer service.

Gain these skills:

  • manage customer needs and feedback
  • develop and promote products and services
  • play a supporting role in the recruitment of staff
  • make presentations to groups
  • work in effective teams
  • workplace health and safety

Completion of the Certificate IV in Business opens up a range of further study options, including specialist business diplomas and it may assist in entry to university.

This qualification is also offered part-time. Use the get help form below to start a discussion with our training area.   

Certificate IV
National ID: BSB50120
State ID: BFT3
Industry Business and Finance
VET Student Loans (VSL)

Diploma of Business

Gain the business skills to build and manage a team in the government and private sectors. Learn how to recruit, develop a team and manage organisational risk.

Delivered at:


Do you have what it takes to take care of business?

When you complete the Diploma of Business you will have what it takes for a career in both the government and private sectors.

Gain these skills:

  • build and manage a capable team
  • recruit the right people
  • develop your team's skills
  • manage organisational risk
  • undertake projects
  • facilitate effective meetings
  • manage risk

Completion of the Diploma of Business opens up a range of further study options and it may give you advanced standing towards a university degree.

This qualification is also offered part-time. Use the get help form below to start a discussion with our training area.

 

Diploma
National ID: BSB30120
State ID: AC46
Industry Business and Finance

Certificate III in Business (Administration)

Gain the office skills to work in data entry, customer service or accounts, secretarial or reception. Learn basic MYOB and workplace health and safety. 


Do you want the skills for a flexible career that could take you anywhere?

When you complete the Certificate III in Business Administration you'll have skills that employers are looking for, making you ideal for roles in data entry, customer service, or as an office or accounts clerk, secretary or receptionist.

Gain these skills:

  • knowledge in basic MYOB
  • workplace organisation
  • workplace health and safety
  • spreadsheets, and organising schedules
  • word processing, electronic presentations and much more

With industry and government forecasting a growing demand for office workers in coming years, you'll be ready for recruiting.

This course is also offered as a dual qualification with Certificate III in Business.

A full study pathway to diploma level is available.

This qualification is also offered part-time. Use the get help form below to start a discussion with our training area.

Certificate III
National ID: BSB40120
State ID: AC49
Industry Business and Finance
Half price^

Certificate IV in Business (Administration)

Gain the business skills to manage customers in office management or business administration.


Are you ready to organise your career in administration?

When you complete the Certificate IV in Business Administration you will be set for a career with expanding possibilities: in office management, or business administration.

Gain these skills:

  • manage customer needs and feedback
  • develop complex documents and spreadsheets
  • facilitate smooth workplace communication
  • make presentations to groups
  • work in effective teams
  • workplace health and safety

If you choose to enroll in the additional unit AUL17 you may also be eligible for the BSB40120 Certificate IV in Business.

Completion of the Certificate IV in Business (Business Administration) opens up a range of further study options, including specialist business diplomas, and it may assist in entry to university.

This qualification is also offered part-time. Use the get help form below to start a discussion with our training area.

Certificate IV
National ID: BSB30120
State ID: AC47
Industry Business and Finance

Certificate III in Business (Medical Administration)

Gain the skills to work in a medical administration support role. Learn basic accounting and medical accounts and terminology.


Do you want a career supporting health professionals?

When you complete the Certificate III in Business Administration (Medical) you'll have skills that may be suitable for a medical administration support role.

Gain these skills:

  • basic accounting
  • workplace organisation
  • workplace health and safety
  • introduction to medical terminology
  • maintaining patient records and medical accounts

With industry and government forecasting a growing demand for medical receptionists and clerks in coming years, you could be ready for recruiting.

This qualification is also offered part-time. Use the get help form below to start a discussion with our training area.

Certificate III
National ID: BSB50120
State ID: AC51
Industry Business and Finance
VET Student Loans (VSL)

Diploma of Business (Operations)

Gain the business skills to work in project management, sales, office or administration management.  Learn how to recruit, develop teams and manage organisational risk.

Delivered at:


Do you have what it takes to take care of business?

When you complete the Diploma of Business Administration you will have what it takes for a career as a project manager, sales manager or office/administration manager.

Gain these skills:

  • build and manage a capable team
  • recruit the right people
  • develop your team's skills
  • manage organisational risk
  • project management
  • facilitate effective meetings
  • manage conferences

Completion of the Diploma of Business Administration opens up a range of further study options and it may give you advanced standing towards a university degree.

This qualification is also offered part-time. Use the get help form below to start a discussion with our training area.

Diploma
State ID: AE378
Industry Business and Finance
Free*
Skill sets

Business Ready Skill Set

Gain the perfect introduction to office administration, clerical work and reception work.

Get ready for a career in Business! 

This skill set is the perfect introduction to office administration, clerical work and reception work.

You will learn to all aspects of customer service and management, organisation of daily work tasks, how to produce professional documents using relevant business technology and how to work effectively with colleagues in an office environment.  

Gain these skills: 

  • Deliver a service to customers 
  • Produce digital text documents 
  • Organise and complete daily work activities 
  • Use business technology 
  • Contribute to health and safety of self and others 

Tuition and resource fees

Eligible students study this course absolutely free. If you are not eligible you can expect to pay $809.95.

Next course dates

New dates coming soon!

Help using our online application

You will need to have the evidence requirements(opens in a new tab)  and relevant documents ready to upload with your application. When ready to apply, use our guide to self service application using Student Portal.

Student Portal application guide (2 MB) (PDF document - opens in a new tab)    

Skill set
State ID: AE375
Industry Hospitality, Tourism and Events
Skill sets

Customer Service Skill Set

Gain the skills to create good relationships with customers, provide quality service and help a business to improve customer service levels.

Get ready to delight customers

Gain the skills to create good relationships with customers, provide quality service and help a business to improve customer service levels.

You will learn to identify the unique, shared and cultural needs of customers; to communicate effectively with all customers; to process complaints according to business policies, and when to escalate to achieve customer satisfaction. 

This introductory course is an ideal start to a customer service career and includes learning infection control procedures, which will assist in managing front of house and reception office spaces.

Gain these skills:

  • Provide service to customers by using a range of verbal and non-verbal communication types and active listening
  • Presenting a professional image and acting according to organisational policy
  • Identifying customer needs and choosing the best way to handle their request
  • Problem solving conflict and complaint resolution
  • Identifying opportunities to improve customer service standards  
  • Show social and cultural sensitivity and adjust customer service response to assist people of different backgrounds 
  • Use infection control procedures to ensure the safety of customers  

Tuition and resource fees

Eligible students study this course absolutely free. If you are not eligible you can expect to pay $246.50.

Course dates:

Fremantle    

  • To be confirmed

Mandurah    

  • 17 November

Help using our online application

You will need to have the evidence requirements(opens in a new tab)  and relevant documents ready to upload with your application. When ready to apply, use our guide to self service application using Student Portal.

Student Portal application guide (2 MB) (PDF document - opens in a new tab)    

Skill set
National ID: BSB40320
State ID: BFR6
Industry Business and Finance

Certificate IV in Entrepreneurship and New Business

Complete this course to learn how to launch a new business and gain the practical understanding of what it takes to become a successful entrepreneur.

Delivered at:


Are you ready to turn a dream into a flourishing business?

When you complete the Certificate IV in Entrepreneurship and New Business you will have the practical understanding of what it takes to run a successful small business.

Gain these skills:

  • develop a viable business plan
  • understand your legal requirements and responsibilities
  • manage business finances
  • market new business ventures

Completion of the Certificate IV in Entrepreneurship and New Business opens up a range of further study options, including specialist business diplomas, and it may assist in entry to university.

This qualification is also offered part-time. Use the get help form below to start a discussion with our training area.

Certificate IV
National ID: BSB50420
State ID: BFR7
Industry Business and Finance
VET Student Loans (VSL)

Diploma of Leadership and Management

This course will give you what it takes for a career as a team leader, middle manager or supervisor.

Delivered at:


Are you ready for a career as an outstanding leader of industry or business?

When you complete the Diploma of Leadership and Management you will have what it takes for a career as a team leader, middle manager or supervisor.

Gain these skills:

  • build and lead a team
  • manage budgets and financial plans
  • recruit staff
  • identify and manage risks
  • play a leading role in project planning
  • manage projects

This qualification is offered as a dual qualification with BSB50215 Diploma of Business, saving you time and money. 

Completion of the Diploma of Leadership and Management opens up a range of further study options and it may give you advanced standing towards a university degree.

This course is not suitable for school leavers as students should have a significant employment history with some experience in high-level administration or staff supervision to better relate to the course content.

This qualification is also offered part-time. Use the get help form below to start a discussion with our training area.

School leavers may wish to consider commencing with the Certificate IV in Business as a pathway into the Diploma.

Diploma
State ID: AE150
Industry Business and Finance
Free*
Skill sets

Operating a Small Business Skill Set

Get Skills Ready for a job with small business admin skills.

Delivered at:


Get ready to turn your dream into a flourishing business!

This introductory skill set will give you the tools to launch or improve how you operate your own small business or to gain work-ready skills for employment within a range of small businesses.  

You will learn how to apply and create relevant documents and publications to your business to organise and better manage your work load, how to use digital and online tools to manage finances, how to establish and manage a social networking presence and how to manage work, health and safety laws relevant to your small business.  

Gain these skills: 

  • Learn about various business documents and publications and how to apply them to your business 
  • Design and produce digital business documents and publications 
  • Design and produce spreadsheets for organising and tracking work 
  • Plan small business finances 
  • Use social media tools to promote your business 
  • Apply knowledge of work, health and safety laws in the workplace 
       

Next course dates:

Rockingham    

  • Next dates to be confirmed

Bentley    

  • Next dates to be confirmed

Thornlie   

  • Next dates to be confirmed

 

Help using our online application

You will need to have the evidence requirements(opens in a new tab)  and relevant documents ready to upload with your application. When ready to apply, use our guide to self service application using Student Portal.

Student Portal application guide (2 MB) (PDF document - opens in a new tab)    

Skill set
National ID: BSB20120
State ID: BFT1
Industry Business and Finance

Certificate II in Workplace Skills

Gain the office skills to prepare for a clerical or administrative role. 

Delivered at:


Are you looking to kickstart a business career?

When you complete the Certificate II in Business you'll have the skills to get your foot in the door in a clerical or administrative role in a broad range of workplaces.

Gain these skills:

  • general office administration, including word processing and spreadsheets
  • workplace health and safety
  • workplace communication

Full-time is equivalent to two days a week this includes one day spent in a simulated business.

This qualification is also offered part-time. Use the get help form below to start a discussion with our training area.

Certificate II
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