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Business

Learn about the topics crucial to working in the business and finance industry such as marketing, management, finance and skills such as how to manage office administration staff and develop the skills needed to produce complex documents, prepare financial reports, organise meetings and travel schedules.

* Please note that eligibility requirements apply to some of the free training.
National ID: BSB20115
State ID: AVU8
Industry Business and Finance

Certificate II in Business

Gain the office skills to prepare for a clerical or administrative role. 

Delivered at:


Are you looking to kickstart a business career?

When you complete the Certificate II in Business you'll have the skills to get your foot in the door in a clerical or administrative role in a broad range of workplaces.

Gain these skills:

  • general office administration, including word processing and spreadsheets
  • workplace health and safety
  • workplace communication

Full-time is equivalent to two days a week this includes one day spent in a simulated business.

Certificate II
National ID: BSB30115
State ID: AVR7
Industry Business and Finance

Certificate III in Business

Gain the business skills to work in data entry, customer services, account or as an office clerk.

Do you want the skills for a flexible career that could take you anywhere?

When you complete the Certificate III in Business you'll have skills that employers are looking for, making you ideal for roles in data entry, customer service, accounts or as an office clerk.

Gain these skills:

  • basic MYOB
  • workplace organisation
  • customer service
  • workplace health and safety
  • desktop publishing, spreadsheets, creating electronic presentations and much more

Full-time attendance is equivalent to three days a week and this includes one day a week in a simulated business at some locations (Murdoch, Mandurah, Rockingham, Thornlie).

With industry and government forecasting a strong demand for office workers in coming years, you'll be ready for recruiting.

If you choose to enrol in one additional unit AUK03, you may also be eligible for the BSB30415 Certificate III in Business Administration, saving you time and money, and improving your career prospects.

A full study pathway to diploma level is available.

Certificate III
National ID: BSB40215
State ID: AVV9
Industry Business and Finance
Half price^

Certificate IV in Business

Gain the business skills to manage offices in the corporate world as an office manager, business planner and customer service.

Do you want a career among tomorrow's business leaders?

When you complete the Certificate IV in Business you will have a practical foundation to take you into a number of business and corporate careers: office management, start-up business planning and marketing, and customer service.

Gain these skills:

  • manage customer needs and feedback
  • develop and promote products and services
  • play a supporting role in the recruitment of staff
  • make presentations to groups
  • work in effective teams
  • workplace health and safety

Completion of the Certificate IV in Business opens up a range of further study options, including specialist business diplomas and it may assist in entry to university.
   

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This qualification is directly aligned with priority industry areas where the jobs are today, and into the future. As part of the state government Lower fees, local skills initiative, from 1 July 2020 through to 31 December 2021 you'll only pay half the course fees, capped at $1,200; or $400 (plus resource fee) if you're aged 15—24 or eligible for a concession. Find out more.

Certificate IV
National ID: BSB50215
State ID: AVU9
Industry Business and Finance
VET Student Loans (VSL)

Diploma of Business

Gain the business skills to build and manage a team in the government and private sectors. Learn how to recruit, develop a team and manage organisational risk.

Do you have what it takes to take care of business?

When you complete the Diploma of Business you will have what it takes for a career in both the government and private sectors.

Gain these skills:

  • build and manage a capable team
  • recruit the right people
  • develop your team's skills
  • manage organisational risk
  • undertake projects
  • facilitate effective meetings
  • manage risk

Completion of the Diploma of Business opens up a range of further study options and it may give you advanced standing towards a university degree.

 

 

Diploma
National ID: BSB30415
State ID: AVS2
Industry Business and Finance

Certificate III in Business Administration

Gain the office skills to work in data entry, customer services or accounts, secretarial or reception. Learn basic MYOB and workplace health and safety. 

Do you want the skills for a flexible career that could take you anywhere?

When you complete the Certificate III in Business Administration you'll have skills that employers are looking for, making you ideal for roles in data entry, customer service, or as an office or accounts clerk, secretary or receptionist.

Gain these skills:

  • knowledge in basic MYOB
  • workplace organisation
  • workplace health and safety
  • spreadsheets, and organising schedules
  • word processing, electronic presentations and much more

With industry and government forecasting a growing demand for office workers in coming years, you'll be ready for recruiting.

This course is also offered as a dual qualification with Certificate III in Business.

Full-time attendance is equivalent to three days a week and this includes one day a week in a simulated business at some locations (Murdoch, Mandurah, Rockingham, Thornlie).

A full study pathway to diploma level is available.

Certificate III
National ID: BSB40515
State ID: AVS9
Industry Business and Finance

Certificate IV in Business Administration

Gain the business skills to manage customers in office management or business administration.

Are you ready to organise your career in administration?

When you complete the Certificate IV in Business Administration you will be set for a career with expanding possibilities: in office management, or business administration.

Gain these skills:

  • manage customer needs and feedback
  • develop complex documents and spreadsheets
  • facilitate smooth workplace communication
  • make presentations to groups
  • work in effective teams
  • workplace health and safety

If you choose to enroll in the additional unit AUL17 you may also be eligible for the BSB40215 Certificate IV in Business.

Completion of the Certificate IV in Business Administration opens up a range of further study options, including specialist business diplomas, and it may assist in entry to university.

Certificate IV
National ID: BSB50415
State ID: AVV5
Industry Business and Finance
VET Student Loans (VSL)

Diploma of Business Administration

Gain the business skills to work in project management, sales, office or administration management.  Learn how to recruit, develop teams and manage organisational risk.

Delivered at:


Do you have what it takes to take care of business?

When you complete the Diploma of Business Administration you will have what it takes for a career as a project manager, sales manager or office/administration manager.

Gain these skills:

  • build and manage a capable team
  • recruit the right people
  • develop your team's skills
  • manage organisational risk
  • project management
  • facilitate effective meetings
  • manage conferences

Completion of the Diploma of Business Administration opens up a range of further study options and it may give you advanced standing towards a university degree.

 

 

Diploma
National ID: BSB31115
State ID: AVT0
Industry Business and Finance

Certificate III in Business Administration (Medical)

Gain the skills to work in a medical administration support role. Learn basic accounting and medical accounts and terminology.

Do you want a career supporting health professionals?

When you complete the Certificate III in Business Administration (Medical) you'll have skills that may be suitable for a medical administration support role.

Gain these skills:

  • basic accounting
  • workplace organisation
  • workplace health and safety
  • introduction to medical terminology
  • maintaining patient records and medical accounts

With industry and government forecasting a growing demand for medical receptionists and clerks in coming years, you could be ready for recruiting.

Certificate III
State ID: AE378
Industry Business and Finance
Free*
Skill sets

Business Ready Skill Set

Gain the perfect introduction to office administration, clerical work and reception work.

Get ready for a career in Business! 

This skill set is the perfect introduction to office administration, clerical work and reception work.

You will learn to all aspects of customer service and management, organisation of daily work tasks, how to produce professional documents using relevant business technology and how to work effectively with colleagues in an office environment.  

Gain these skills: 

  • Deliver a service to customers 
  • Produce digital text documents 
  • Organise and complete daily work activities 
  • Use business technology 
  • Contribute to health and safety of self and others 

Fees:

Please note if you are not eligible for fee free training, the following fees apply.

  • Tuition fees: $353.55 or free for concession
  • Resource fees: $126.75

Next course dates

This course has varied durations and days on-campus.

Armadale    

  • 9 August
  • 25 October

Murdoch    

  • 9 August
  • 25 October

Mandurah

  • 9 August
  • 25 October

Rockingham    

  • 9 August
  • 25 October

Help using our online application:

You will need to have the evidence requirements(opens in a new tab)  and relevant documents ready to upload with your application. See our guide for applying using our online system (1 MB) (PDF document - opens in a new tab) .   

   

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 This course can help you get ready for your first job, or re-skill quickly for jobs that are available as WA's economy recovers. This course is free for 15 to 24 year olds; or those who are receiving JobSeeker, JobKeeper, Youth Allowance, AUSTUDY or ABSTUDY payments; or concession cardholders. If you’re not eligible, you can pay the course fee to gain these skills and become highly employable. See the full eligibility list in the important information tab below. Find out more about the initiative

Skill set
State ID: AE375
Industry Hospitality, Tourism and Events
Free*
Skill sets

Customer Service Skill Set

Gain the skills to create good relationships with customers, provide quality service and help a business to improve customer service levels.

Get ready to delight customers

Gain the skills to create good relationships with customers, provide quality service and help a business to improve customer service levels.

You will learn to identify the unique, shared and cultural needs of customers; to communicate effectively with all customers; to process complaints according to business policies, and when to escalate to achieve customer satisfaction. 

This introductory course is an ideal start to a customer service career and includes learning infection control procedures, which will assist in managing front of house and reception office spaces.

Gain these skills:

  • Provide service to customers by using a range of verbal and non-verbal communication types and active listening
  • Presenting a professional image and acting according to organisational policy
  • Identifying customer needs and choosing the best way to handle their request
  • Problem solving conflict and complaint resolution
  • Identifying opportunities to improve customer service standards  
  • Show social and cultural sensitivity and adjust customer service response to assist people of different backgrounds 
  • Use infection control procedures to ensure the safety of customers  

Fees:

Please note if you are not eligible for fee free training, the following fees apply.

  • Tuition fees: $246.50 or free for concession
  • Resource fees: $125.00

Course dates:

Fremantle    

  • 11 August
  • 13 October

Mandurah    

  • 8 September
  • 17 November

Help using our online application:

You will need to have the evidence requirements (opens in a new tab) and relevant documents ready to upload with your application. See our guide for applying using our online system (1 MB) (PDF document - opens in a new tab) .   

  

Requirements of the course

This course includes both online study and on-campus practical and theory classes.

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 Once enrolled, you will receive information about how to login to our eCampus and you will need to complete a literacy and numeracy quiz to show you can study online. Your study will involve accessing content online for 1 study module, followed by a series of online quiz assessments to test your knowledge.

 

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 For the other modules of the course, you will need to attend campus to develop your skills in our service facilities.

  

 

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This course can help you get ready for your first job, or re-skill quickly for jobs that are available as WA's economy recovers. This course is free for 15 to 24 year olds; or those who are receiving JobSeeker, JobKeeper, Youth Allowance, AUSTUDY or ABSTUDY payments; or concession cardholders. If you’re not eligible, you can pay the course fee to gain these skills and become highly employable. See the full eligibility list in the important information tab below. Find out more about the initiative

Skill set
National ID: S0058P
State ID: S0058P
Industry Building and Construction

Establishing a Contracting Business

Gain theoretical and practical training designed to enhance existing skill sets.

Delivered at:


This course is part of the full Electrical Contractors Course

To be eligible you must hold a current electrical workers licence, restricted licence is not acceptable.

The full electrical contractors course includes both nominee and business components.

  • Nominee component includes five days face to face
  • Business component includes online learning plus one day of assessment maximum six months to complete

Business and Nominee contractors courses can be completed separately.

To make a booking or any general enquiries please use the Get help form on this page.

Course content

This Electrical Licensing Board-approved course provides theoretical and practical training and is designed to enhance participants’ existing skill sets. The program will not only build upon your current electrical trade studies, it will also improve and refresh your knowledge of:

  • statutory requirements (Electrical Contractors Nominees/In-house Licence) 
  • legislation and process (Electrical Contractors Nominees/In-house Licence) 
  • inspection and testing of electrical installation work (Electrical Contractors Nominees/In-house Licence) 
  • business task management and monitoring business operations (Electrical Contractors Licence)*

* Please note: If you are not working within an electrical contracting company, a person other than an electrical contractor may hold the business aspect of the licence. In this case, the electrical work will only be completed, under that aspect of the licence, by an electrician employed by that company and nominated by that same employer as the Nominees/In-house Licence holder.

Electrical Contractors Licence course consists of four mandatory units.

Electrical Contractors Nominees / In-house Licence course consists of two mandatory units.

Electrical Contractors Business Licence course consists of two mandatory units.

Course materials required

Students are required to obtain the following materials prior to course commencement.

From South Metropolitan TAFE:
AS/NZS 3000 and all amendments
AS/NZS 3008.1.1
AS/NZS 3760
AS/NZS 3017

From State Law Publisher
ph 6552 6000
8.30am to 4.30pm
Electrical (Licencing) Regulations 1991 and all amendments
Electricity Regulations 1947
WA Electrical Requirements
. This can be downloaded directly from http://www.commerce.wa.gov.au/publications/wa-electrical-requirements-waer or call Energy Safety on 6251 2000, Level 1, 303 Sevenoaks Street Cannington WA 6107

Standards Australia are subject to change without notice and all students should check for the latest version and amendments at purchase.

Next dates for delivery

  • The Establishing a Contract Business component of the course is delivered fully online, start anytime
  • Use the Get help form at the end of the page to begin

Course fees:

  • $497.50 for the Establishing a Contracting Business unit
  • Other units in the Full Electrical Contractors course are payable separately as you progress to complete the full pathway
Short course
National ID: BSB51918
State ID: BEA0
Industry Business and Finance

Diploma of Leadership and Management

This course will give you what it takes for a career as a team leader, middle manager or supervisor.

Delivered at:


Are you ready for a career as an outstanding leader of industry or business?

When you complete the Diploma of Leadership and Management you will have what it takes for a career as a team leader, middle manager or supervisor.

Gain these skills:

  • build and lead a team
  • manage budgets and financial plans
  • recruit staff
  • identify and manage risks
  • play a leading role in project planning
  • manage projects

This qualification is offered as a dual qualification with BSB50215 Diploma of Business, saving you time and money. 

Completion of the Diploma of Leadership and Management opens up a range of further study options and it may give you advanced standing towards a university degree.

This course is not suitable for school leavers as students should have a significant employment history with some experience in high-level administration or staff supervision to better relate to the course content.

School leavers may wish to consider commencing with the Certificate IV in Business as a pathway into the Diploma.

 

 

Diploma
National ID: BSB42618
State ID: BEA1
Industry Business and Finance

Certificate IV in New Small Business

Complete a Certificate IV in New Small Business and gain the practical understanding of what it takes to run a successful small business.

Delivered at:


Are you ready to turn a dream into a flourishing business?

When you complete the Certificate IV in New Small Business you will have the practical understanding of what it takes to run a successful small business.

Gain these skills:

  • develop a viable business plan
  • understand your legal requirements and responsibilities
  • manage business finances
  • profile markets and consumers
  • effectively promote and advertise your enterprise

Completion of the Certificate IV in New Small Business opens up a range of further study options, including specialist business diplomas, and it may assist in entry to university.

Certificate IV
State ID: AE150
Industry Business and Finance
Free*
Skill sets

Operating a Small Business Skill Set

Get Skills Ready for a job with small business admin skills.

Get ready to turn your dream into a flourishing business!

This introductory skill set will give you the tools to launch or improve how you operate your own small business or to gain work-ready skills for employment within a range of small businesses.  

You will learn how to apply and create relevant documents and publications to your business to organise and better manage your work load, how to use digital and online tools to manage finances, how to establish and manage a social networking presence and how to manage work, health and safety laws relevant to your small business.  

Gain these skills: 

  • Learn about various business documents and publications and how to apply them to your business 
  • Design and produce digital business documents and publications 
  • Design and produce spreadsheets for organising and tracking work 
  • Plan small business finances 
  • Use social media tools to promote your business 
  • Apply knowledge of work, health and safety laws in the workplace 
       

Next course dates:

Rockingham    

  • Starts 16 August

Thornlie    

  • Starts 16 August

Bentley    

  • Starts 16 August
      

Help using our online application:

You will need to have the evidence requirements (opens in a new tab) and relevant documents ready to upload with your application. See our guide for applying using our online system (1 MB) (PDF document - opens in a new tab) .   

   

Image

This course can help you get ready for your first job, or re-skill quickly for jobs that are available as WA's economy recovers. This course is absolutely free for anyone to study. Find out more

Skill set
National ID: BSB51319
State ID: BEQ9
Industry Building and Construction
Industry Business and Finance
Half price^
Online
VET Student Loans (VSL)

Diploma of Work Health and Safety

Take on management responsibilities with the Diploma of Work, Health and Safety. Learn to design and manage safety programs and develop responses to organisational policy.

Delivered at:


Do you have what it takes to step into an in-demand career managing workplace safety?

When you complete the Diploma of Work Health and Safety you can expect to be a valued addition to any organisation as a compliance officer, or WHS manager.

Gain these skills:

  • coordinate and maintain a WHS system or program
  • investigate incidents
  • manage risks
  • manage and improve employee health and wellness across your workplace
  • improve legislative compliance, productivity, efficiency, and morale

Online studies enrolments in this course are available flexible / anytime, ongoing throughout the year.

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This qualification is directly aligned with priority industry areas where the jobs are today, and into the future. As part of the state government Lower fees, local skills initiative, from 1 January 2021 through to 31 December 2021 you'll only pay half the course fees (plus resource fee), capped at $1,200; or $400 if you're aged 15—24 or eligible for a concession. Find out more.

Diploma
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