Ready to make your mark in the world of business?
Sharpen your business toolbox and gain a nationally recognised qualification to get you workforce ready for a diverse range of corporate careers including office management, start-up business planning and marketing, and customer service.
Be guided by our expert lecturers who are industry professionals as you build a foundation of general business skills which can be applied to a variety of jobs across a broad-spectrum of sectors. The course can also help those who wish to further elevate current knowledge and start the journey towards a supervisory or management position.
Learn skills to be socially media savvy and use social platforms to engage customers, and be trained in how to use digital technologies for workplace communication and processes. You'll grow knowledge of drafting complex documents, reports and spreadsheets, as well as creating and delivering presentations. The course also has a focus on managing customer needs and will help you develop your communications skills as you learn to lead staff and begin to form your personal management style.
- develop social media skills to engage customers
- use digital business technology such as Microsoft Teams and Microsoft Office
- manage customer needs and feedback
- play a supporting role in the recruitment of staff
- draft complex documents
- create and deliver presentations to groups
- collaborate in effective teams and build workplace relationships
- workplace health and safety
In order to make an informed choice about the suitability of this course, you must take into account the essential skills and knowledge required to undertake this study.
- good team work skills and the ability to work independently
- good problem solving skills and ability to analyse information
- good written and oral communication skills and the interest to develop skills across social media platforms
- good attention to detail and desire to develop this further
This qualification is directly aligned with priority industry areas where the jobs are today, and into the future. As part of the state government Lower fees, local skills initiative, from 1 January 2020 through to 31 December 2025 you'll only pay half the course fees, capped for each year at $1,200; or $400 (plus resource fee) if you're aged 15—24 or eligible for a concession. Find out more
|School Leaver||Non-School Leaver||AQF|
|C Grades in Year 11 WACE General English, and OLNA; or NAPLAN 9 Band 8||C Grades in Year 11 English and Maths or equivalent||Certificate II or Certificate III|
This course is available as a traineeship.
Entrance requirements for traineeships
You must be employed in a training contract by an appropriate organisation to study an apprenticeship or traineeship.
In a traineeship you also gain hands-on skills and work experience, and improve your employment prospects, while earning a wage. On successful completion you will gain a nationally recognised qualification which can lead to rewarding career options. The difference between a traineeship and an apprenticeship is that a traineeship can be either a full time or part time employment based training arrangement, usually for a nominal duration of 12 months or more, generally in a non-trade related area.
To find out how to arrange a traineeship and study at South Metropolitan TAFE, please contact the Jobs and Skills Centre closest to you.
Attendance in class
This course is equivalent to 3 days per week when studied full time across one semester.
As well as the in-class component, you will need to complete approximately 10-15 hours of additional study each week outside of class hours, including private study, assignment preparation, and research.
You will need to have the basic technical requirements for at-home study. If you don’t have access to a computer and WiFi at home, we recommend using our library computers during library hours.
Work placement is not a requirement for this course.
What you need for your first day of class
On your first day you should bring your SM TAFE confirmation enrolment receipt, your student ID, stationery (pen, exercise book, file and a USB storage device).
Your lecturers will advise you at orientation of any additional resource requirements such as textbooks and software applications, as well as providing information on how to access or purchase student copies/licences.
Dress requirements - smart casual dress at all times.
Please note this list should be used as a guide only as job titles and qualification requirements may vary between organisations.
To access free career planning and job search assistance, visit the Jobs and Skills Centres page.
Select your preferred campus and apply
Click on your preferred campus and study mode below to get started with your application.
All year round
|When||All year round|
Indicative fees and charges
The fees quoted are estimates only and are for all units in the course for students enrolling on a full-time basis. If you're a student that has successfully completed a lower-level qualification that is a prerequisite for this course, you'll only pay for the units that you need to enrol in to complete this course. Please view the full list of fee disclaimers.