The Managing Unreasonable Conduct Policy (CS11) explains how South Metropolitan TAFE (SM TAFE) staff will deal with persons that display unreasonable conduct including aggressive, rude, abusive or threatening behaviour.
The Managing Unreasonable Conduct Policy (CS11) (202 KB) (PDF document)
This policy also deals with persons that make unreasonable demands:
- constantly raise the same issue with different staff,
- advise that they are not satisfied despite our best efforts,
- or make unreasonable demands on the College or upon staff trying to assist them.
This policy sets out an overarching rationale for the prevention of and response to managing unreasonable conduct experienced by SM TAFE staff. The policy covers all SM TAFE employees with potential customer/visitor interaction.
This policy does not cover interactions with current students which are covered by the Student Code of Conduct Policy (TS01) (423 KB) (PDF document) and are subject to separate disciplinary action.
Critical incidents that have the potential to cause injury or loss of life to staff, students or the public which are covered by the Critical Incident Management Policy (PC61) (164 KB) (PDF document)