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Business

Customer Service Skill Set

State ID: AE134

Get ready to delight customers

Gain the skills to create good relationships with customers, provide quality service and help a business to improve customer service levels.

You will learn to identify the unique, shared and cultural needs of customers; to communicate effectively with all customers; to process complaints according to business policies, and when to escalate to achieve customer satisfaction. 

Important information

Job opportunities

Study pathway

Important information

Job ready skill sets are 100% free for the following eligible students:

  • People aged 15—24 years at the time of enrolment (excluding school students)
  • Secondary school-aged people who are not enrolled at school
  • People receiving the JobSeeker or JobKeeper payment
  • People and dependents of people receiving the Youth Allowance, AUSTUDY or ABSTUDY
  • People and dependents of people holding:
    -  pensioner concession card or Health Care Card; or
    - a Repatriation Health Benefits Card issued by the Department of Veterans' Affairs
  • People and dependents of people who are inmates of a custodial institution

Delivery location, important dates and study options

This course will be offered with a blended, flexible delivery model to enable social distancing measures to be undertaken during the COVID-19 pandemic. This approach may include a mix of online and classroom based delivery, as well as practical and work experience placements. Lecturers will provide specific instructions to their student groups on how training will be undertaken.

Semester 2

Fremantle- Mon-Fri 27 July, 24 Aug, 21 Sept, 26 Oct, 23 Nov

Overview

Units

Overview
Where Fremantle
How Part Time
Fee
Non concession:
$122.00
Apply now
Use our online application form to get started. An enrolment officer will verify your eligibility and will contact you to finalise your enrolment.
Mandurah- Mon-Fri 10 Aug, 7 Sept, 12 Oct, 9 Nov

Overview

Units

Overview
Where Mandurah
How Part Time
Fee
Non concession:
$122.00
Apply now
Use our online application form to get started. An enrolment officer will verify your eligibility and will contact you to finalise your enrolment.

Course enquiry

Please note: Using this form will assist you in requesting further information about a course, and in the case of short courses and skill sets, begin your application to study with us. If you would like to apply for a full or part time course or require further application information, please see the instructions against your preferred delivery location and study mode in the section immediately above this form. This enquiry form will not be suitable as an application for a full time or part time course.

For short courses and skill sets, your enquiry using this form can be the start of your application, or you can ask for more information if you don't feel ready.

Operating a Small Business Skill Set (Fee Free)

State ID: AE150

Get ready to turn your dream into a flourishing business!

This introductory skill set will give you the tools to launch or improve how you operate your own small business or to gain work-ready skills for employment within a range of small businesses.  

Delivery location, important dates and study options

This course will be offered with a blended, flexible delivery model to enable social distancing measures to be undertaken during the COVID-19 pandemic. This approach may include a mix of online and classroom based delivery, as well as practical and work experience placements. Lecturers will provide specific instructions to their student groups on how training will be undertaken.

All year round

Rockingham- Tues & Fri for 16 weeks from 17 Aug

Overview

Units

Overview
Where Rockingham
How Full Time
Apply now
Use our online application form to get started. An enrolment officer will contact you to confirm your enrolment.
Thornlie - Tues and Wed for 16 weeks from 17 Aug; or Tue, Wed and Fri for 9 weeks from 5 Oct

Overview

Units

Overview
Where Thornlie
How Full Time
Apply now
Use our online application form to get started. An enrolment officer will contact you to confirm your enrolment.

Course enquiry

Please note: Using this form will assist you in requesting further information about a course, and in the case of short courses and skill sets, begin your application to study with us. If you would like to apply for a full or part time course or require further application information, please see the instructions against your preferred delivery location and study mode in the section immediately above this form. This enquiry form will not be suitable as an application for a full time or part time course.

For short courses and skill sets, your enquiry using this form can be the start of your application, or you can ask for more information if you don't feel ready.

Business Ready Skill Set

State ID: AE137

Get ready for a career in Business! 

This skill set is the perfect introduction to office administration, clerical work and reception work

You will learn to all aspects of customer service and management, organisation of daily work tasks, how to produce professional documents using relevant business technology and how to work effectively with colleagues in an office environment.  

Important information

Job opportunities

Study pathway

Important information

Job ready skill sets are 100% free for the following eligible students:

  • People aged 15—24 years at the time of enrolment (excluding school students)
  • Secondary school-aged people who are not enrolled at school
  • People receiving the JobSeeker or JobKeeper payment
  • People and dependents of people receiving the Youth Allowance, AUSTUDY or ABSTUDY
  • People and dependents of people holding:
    -  pensioner concession card or Health Care Card; or
    - a Repatriation Health Benefits Card issued by the Department of Veterans' Affairs
  • People and dependents of people who are inmates of a custodial institution

Delivery location, important dates and study options

This course will be offered with a blended, flexible delivery model to enable social distancing measures to be undertaken during the COVID-19 pandemic. This approach may include a mix of online and classroom based delivery, as well as practical and work experience placements. Lecturers will provide specific instructions to their student groups on how training will be undertaken.

Semester 2

Armadale: Mon & Fri for 8 weeks from 3 Aug

Overview

Units

Overview
Where Armadale
How Part Time
Fee
Non concession:
$683.00
Apply now
Use our online application form to get started. An enrolment officer will verify your eligibility and will contact you to finalise your enrolment.
Rockingham: Mondays for 16 weeks from 10 Aug

Overview

Units

Overview
Where Rockingham
How Part Time
Fee
Non concession:
$683.00
Apply now
Use our online application form to get started. An enrolment officer will verify your eligibility and will contact you to finalise your enrolment.

Course enquiry

Please note: Using this form will assist you in requesting further information about a course, and in the case of short courses and skill sets, begin your application to study with us. If you would like to apply for a full or part time course or require further application information, please see the instructions against your preferred delivery location and study mode in the section immediately above this form. This enquiry form will not be suitable as an application for a full time or part time course.

For short courses and skill sets, your enquiry using this form can be the start of your application, or you can ask for more information if you don't feel ready.

Customer Service Skill Set (Fee Free)

State ID: AE146

Get ready to delight customers

Gain the skills to create good relationships with customers, provide quality service and help a business to improve customer service levels.

You will learn to identify the unique, shared and cultural needs of customers; to communicate effectively with all customers; to process complaints according to business policies, and when to escalate to achieve customer satisfaction. 

Important information

Job opportunities

Study pathway

Important information

Job ready skill sets are 100% free for the following eligible students:

  • People aged 15—24 years at the time of enrolment (excluding school students)
  • Secondary school-aged people who are not enrolled at school
  • People receiving the JobSeeker or JobKeeper payment
  • People and dependents of people receiving the Youth Allowance, AUSTUDY or ABSTUDY
  • People and dependents of people holding:
    -  pensioner concession card or Health Care Card; or
    - a Repatriation Health Benefits Card issued by the Department of Veterans' Affairs
  • People and dependents of people who are inmates of a custodial institution

Delivery location, important dates and study options

This course will be offered with a blended, flexible delivery model to enable social distancing measures to be undertaken during the COVID-19 pandemic. This approach may include a mix of online and classroom based delivery, as well as practical and work experience placements. Lecturers will provide specific instructions to their student groups on how training will be undertaken.

All year round

Fremantle: Mon-Fri 27 July, 24 Aug, 21 Sept, 26 Oct, 23 Nov

Overview

Units

Overview
Where Fremantle
How Part Time
Apply now
Use our online application form to get started. An enrolment officer will verify your eligibility and will contact you to finalise your enrolment.
Mandurah: Mon-Fri 10 Aug, 7 Sept, 12 Oct, 9 Nov

Overview

Units

Overview
Where Mandurah
How Part Time
Apply now
Use our online application form to get started. An enrolment officer will verify your eligibility and will contact you to finalise your enrolment.

Course enquiry

Please note: Using this form will assist you in requesting further information about a course, and in the case of short courses and skill sets, begin your application to study with us. If you would like to apply for a full or part time course or require further application information, please see the instructions against your preferred delivery location and study mode in the section immediately above this form. This enquiry form will not be suitable as an application for a full time or part time course.

For short courses and skill sets, your enquiry using this form can be the start of your application, or you can ask for more information if you don't feel ready.

Business Ready Skill Set (Fee Free)

State ID: AE149

Get ready for a career in Business! 

This skill set is the perfect introduction to office administration, clerical work and reception work

You will learn to all aspects of customer service and management, organisation of daily work tasks, how to produce professional documents using relevant business technology and how to work effectively with colleagues in an office environment.  

Important information

Job opportunities

Study pathway

Important information

Job ready skill sets are 100% free for the following eligible students:

  • People aged 15—24 years at the time of enrolment (excluding school students)
  • Secondary school-aged people who are not enrolled at school
  • People receiving the JobSeeker or JobKeeper payment
  • People and dependents of people receiving the Youth Allowance, AUSTUDY or ABSTUDY
  • People and dependents of people holding:
    -  pensioner concession card or Health Care Card; or
    - a Repatriation Health Benefits Card issued by the Department of Veterans' Affairs
  • People and dependents of people who are inmates of a custodial institution

Delivery location, important dates and study options

This course will be offered with a blended, flexible delivery model to enable social distancing measures to be undertaken during the COVID-19 pandemic. This approach may include a mix of online and classroom based delivery, as well as practical and work experience placements. Lecturers will provide specific instructions to their student groups on how training will be undertaken.

Semester 2

Armadale: Mon & Fri for 8 weeks from 3 Aug

Overview

Units

Overview
Where Armadale
How Part Time
Apply now
Use our online application form to get started. An enrolment officer will verify your eligibility and will contact you to finalise your enrolment.
Rockingham: Mondays for 16 weeks from 10 Aug

Overview

Units

Overview
Where Rockingham
How Part Time
Apply now
Use our online application form to get started. An enrolment officer will verify your eligibility and will contact you to finalise your enrolment.

Course enquiry

Please note: Using this form will assist you in requesting further information about a course, and in the case of short courses and skill sets, begin your application to study with us. If you would like to apply for a full or part time course or require further application information, please see the instructions against your preferred delivery location and study mode in the section immediately above this form. This enquiry form will not be suitable as an application for a full time or part time course.

For short courses and skill sets, your enquiry using this form can be the start of your application, or you can ask for more information if you don't feel ready.

Infection control Skill Set (Retail)

National ID: HLTSS00065 | State ID: AE114

Learn to control COVID-19 related infection in retail

In these unprecedented times, new regulations need workers in retail businesses to manage infection control.

Skills can be applied to specific retail industry needs such as stand alone stores, strip shops, shopping centres, cinemas and game arcades, petrol stations and convenience stores, supermarkets, retail areas within beauty salons, hairdressing salons, barbers and sporting facilities including gyms, markets and museums and galleries.

Delivery location, important dates and study options

This course will be offered with a blended, flexible delivery model to enable social distancing measures to be undertaken during the COVID-19 pandemic. This approach may include a mix of online and classroom based delivery, as well as practical and work experience placements. Lecturers will provide specific instructions to their student groups on how training will be undertaken.

Semester 2

Rockingham, Murdoch, Thornlie - Online + practical assessment on-campus

Overview

Units

Overview
Where Rockingham
How Part Time
Self Paced
Fee
Non concession:
FREE
Enrol now
Ready to get started? You can enrol now and study online with us.

Course enquiry

Please note: Using this form will assist you in requesting further information about a course, and in the case of short courses and skill sets, begin your application to study with us. If you would like to apply for a full or part time course or require further application information, please see the instructions against your preferred delivery location and study mode in the section immediately above this form. This enquiry form will not be suitable as an application for a full time or part time course.

For short courses and skill sets, your enquiry using this form can be the start of your application, or you can ask for more information if you don't feel ready.

Diploma of Work Health and Safety

National ID: BSB51319 | State ID: BEQ9

Take on management responsibilities with the Diploma of Work, Health and Safety. Learn to design and manage safety programs and develop responses to organisational policy.

Prerequisites

Job opportunities

Study pathway

Prerequisites

All core units in BSB41415 Certificate IV in Work Health and Safety or equivalent competencies.

Equivalent competencies are predecessors to the following units which have been mapped as equivalent:
◾BSBWHS402 Assist with compliance with WHS laws
◾BSBWHS403 Contribute to implementing and maintaining WHS consultation and participation processes
◾BSBWHS404 Contribute to WHS hazard identification, risk assessment and risk control
◾BSBWHS405 Contribute to implementing and maintaining WHS management systems
◾BSBWHS406 Assist with responding to incidents

Job opportunities

   

Please note this list should be used as a guide only as job titles and qualification requirements may vary between organisations.

SM TAFE actively promotes the employment availability of course graduates to key industry partners and organisations. We also seek expressions of interest from organisations for the placement of our students into work experience. We endeavour to assist students into a career pathway, but please be aware that neither employment nor work experience placement is guaranteed by us.

To access free career planning and job search assistance, visit the Jobs and Skills Centres page.

Delivery location, important dates and study options

All year round

Thornlie - Online, Start Anytime

Overview

Fees and charges

Units

Overview
Duration 12 months
When All year round
Where Thornlie
How Part Time
Self Paced
Get started
This course is available to start anytime for online study. 

Course enquiry

Please note: Using this form will assist you in requesting further information about a course, and in the case of short courses and skill sets, begin your application to study with us. If you would like to apply for a full or part time course or require further application information, please see the instructions against your preferred delivery location and study mode in the section immediately above this form. This enquiry form will not be suitable as an application for a full time or part time course.

For short courses and skill sets, your enquiry using this form can be the start of your application, or you can ask for more information if you don't feel ready.

Certificate IV in New Small Business

National ID: BSB42618 | State ID: BEA1

Are you ready to turn a dream into a flourishing business?

When you complete the Certificate IV in New Small Business you will have the practical understanding of what it takes to run a successful small business.

You will gain the skills and knowledge to develop a viable business plan, understand your legal requirements and responsibilities, manage business finances, profile markets and consumers, and effectively promote and advertise your enterprise.

Full-time attendance is equivalent to two days a week.

Job opportunities

Job opportunities

When you complete the Certificate IV in Small Business Management you will have the practical understanding of what it takes to run a successful small business.

For information about jobs and pathways, please see http://joboutlook.gov.au/

Further study opportunities:

  • BSB50215 Diploma of Business, State ID AVU9 
  • BSB50415 Diploma of Business Administration, State ID AVV5 
  • BSB51918 Diploma of Leadership and Management, State ID BEA0 

Delivery location, important dates and study options

This course will be offered with a blended, flexible delivery model to enable social distancing measures to be undertaken during the COVID-19 pandemic. This approach may include a mix of online and classroom based delivery, as well as practical and work experience placements. Lecturers will provide specific instructions to their student groups on how training will be undertaken.

Semester 1

Thornlie - Full Time-Classroom

Overview

Fees and charges

Units

Overview
Duration 1 semester
When Semester 1
Where Thornlie
How Full Time
Apply now
Ready to apply for this course? Check out the apply and enrol page for more information.

Semester 2

Murdoch - Full Time-Classroom

Overview

Fees and charges

Units

Overview
Duration 1 semester
When Semester 2
Where Murdoch
How Full Time
Apply now
This course uses TAFE Admissions. Applications received after 15 June will be considered as expressions of interest for remaining places.  

Course enquiry

Please note: Using this form will assist you in requesting further information about a course, and in the case of short courses and skill sets, begin your application to study with us. If you would like to apply for a full or part time course or require further application information, please see the instructions against your preferred delivery location and study mode in the section immediately above this form. This enquiry form will not be suitable as an application for a full time or part time course.

For short courses and skill sets, your enquiry using this form can be the start of your application, or you can ask for more information if you don't feel ready.

Diploma of Leadership and Management

National ID: BSB51918 | State ID: BEA0

Are you ready for a career as an outstanding leader of industry or business?

When you complete the Diploma of Leadership and Management you will have what it takes for a career as a team leader, middle manager or supervisor.

You will gain the career enhancing knowledge and skills to build and lead a team, manage budgets and financial plans, oversee staff performance, identify and manage risks, and play a leading role in project planning.

You will acquire a knowledge of marketing and valuable experience in managing projects and in effective teams.

Job opportunities

Job opportunities

 

When you complete the Diploma of Leadership and Management you will have what it takes for a career in management across both the government and private industry sectors.

 

 

For information about jobs and pathways, please see http://joboutlook.gov.au/

 

Further study opportunities:

 

  • University

 

Delivery location, important dates and study options

This course will be offered with a blended, flexible delivery model to enable social distancing measures to be undertaken during the COVID-19 pandemic. This approach may include a mix of online and classroom based delivery, as well as practical and work experience placements. Lecturers will provide specific instructions to their student groups on how training will be undertaken.

Semester 1

Bentley - Full Time-Classroom

Overview

Fees and charges

Units

Overview
Duration 1 semester
When Semester 1
Where Bentley
How Full Time
Apply now
Ready to apply for this course? Check out the apply and enrol page for more information.
Rockingham - Full Time-Classroom

Overview

Fees and charges

Units

Overview
Duration 1 semester
When Semester 1
Where Rockingham
How Full Time
Apply now
Ready to apply for this course? Check out the apply and enrol page for more information.

Semester 2

Bentley - Full Time-Classroom

Overview

Fees and charges

Units

Overview
Duration 1 semester
When Semester 2
Where Bentley
How Full Time
Apply now
This course uses TAFE Admissions. Applications received after 15 June will be considered as expressions of interest for remaining places.  
Rockingham - Full Time-Classroom

Overview

Fees and charges

Units

Overview
Duration 1 semester
When Semester 2
Where Rockingham
How Full Time
Apply now
This course uses TAFE Admissions. Applications received after 15 June will be considered as expressions of interest for remaining places.  

Course enquiry

Please note: Using this form will assist you in requesting further information about a course, and in the case of short courses and skill sets, begin your application to study with us. If you would like to apply for a full or part time course or require further application information, please see the instructions against your preferred delivery location and study mode in the section immediately above this form. This enquiry form will not be suitable as an application for a full time or part time course.

For short courses and skill sets, your enquiry using this form can be the start of your application, or you can ask for more information if you don't feel ready.

Certificate IV in Business

National ID: BSB40215 | State ID: AVV9

Do you want a career among tomorrow's business leaders?

When you complete the Certificate IV in Business you will have a practical foundation to take you into a number of business and corporate careers: office management, start-up business planning and marketing, and customer service.

Entrance Requirements

Job opportunities

Entrance Requirements

 

This course is available as a traineeship.

Entrance requirements for traineeships

You must be employed in a training contract by an appropriate organisation to study an apprenticeship or traineeship. 

In a traineeship you also gain hands-on skills and work experience, and improve your employment prospects, while earning a wage. On successful completion you will gain a nationally recognised qualification which can lead to rewarding career options. The difference between a traineeship and an apprenticeship is that a traineeship can be either a full time or part time employment based training arrangement, usually for a nominal duration of 12 months or more, generally in a non-trade related area. 

To find out how to arrange a traineeship and study at South Metropolitan TAFE, please contact the Jobs and Skills Centre closest to you.

Job opportunities

 

  • Team leader, senior clerk or administrator across a wide range of industries.

 

 

For information about jobs and pathways, please see http://joboutlook.gov.au/

 

Further study opportunities:

 

  • BSB50215 Diploma of Business, State ID AVU9 
  • BSB50415 Diploma of Business Administration, State ID AVV5 
  • BSB51918 Diploma of Leadership and Management, State ID BEA0
  • BSB50618 Diploma of Human Resources Management, State ID BDZ6

 

Delivery location, important dates and study options

This course will be offered with a blended, flexible delivery model to enable social distancing measures to be undertaken during the COVID-19 pandemic. This approach may include a mix of online and classroom based delivery, as well as practical and work experience placements. Lecturers will provide specific instructions to their student groups on how training will be undertaken.

All year round

Rockingham - Workplace-Traineeship

Overview

Fees and charges

Units

Overview
Duration 2 semesters
When All year round
Where Rockingham
How Part Time
Traineeship
Workplace
Apply now
Ready to apply for this course? Check out the apply and enrol page for more information.

Semester 1

Bentley - Full Time-Classroom

Overview

Fees and charges

Units

Overview
Duration 1 semester
When Semester 1
Where Bentley
How Full Time
Apply now
This course uses TAFE Admissions. Applications received after 15 June will be considered as expressions of interest for remaining places.  
Murdoch - Full Time-Classroom

Overview

Fees and charges

Units

Overview
Duration 1 semester
When Semester 1
Where Murdoch
How Full Time
Apply now
Ready to apply for this course? Check out the apply and enrol page for more information.
Rockingham - Full Time-Classroom

Overview

Fees and charges

Units

Overview
Duration 1 semester
When Semester 1
Where Rockingham
How Full Time
Apply now
Ready to apply for this course? Check out the apply and enrol page for more information.
Thornlie - Full Time-Classroom

Overview

Fees and charges

Units

Overview
Duration 1 semester
When Semester 1
Where Thornlie
How Full Time
Apply now
Ready to apply for this course? Check out the apply and enrol page for more information.

Semester 2

Murdoch - Full Time-Classroom

Overview

Fees and charges

Units

Overview
Duration 1 semester
When Semester 2
Where Murdoch
How Full Time
Apply now
Ready to apply for this course? Check out the apply and enrol page for more information.
Rockingham - Full Time-Classroom

Overview

Fees and charges

Units

Overview
Duration 1 semester
When Semester 2
Where Rockingham
How Full Time
Apply now
Ready to apply for this course? Check out the apply and enrol page for more information.
Thornlie - Full Time-Classroom

Overview

Fees and charges

Units

Overview
Duration 1 semester
When Semester 2
Where Thornlie
How Full Time
Apply now
Ready to apply for this course? Check out the apply and enrol page for more information.

Course enquiry

Please note: Using this form will assist you in requesting further information about a course, and in the case of short courses and skill sets, begin your application to study with us. If you would like to apply for a full or part time course or require further application information, please see the instructions against your preferred delivery location and study mode in the section immediately above this form. This enquiry form will not be suitable as an application for a full time or part time course.

For short courses and skill sets, your enquiry using this form can be the start of your application, or you can ask for more information if you don't feel ready.

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