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Hospitality, Tourism and Events

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Customer Service Skill Set

State ID: AE375

Get ready to delight customers

Gain the skills to create good relationships with customers, provide quality service and help a business to improve customer service levels.

You will learn to identify the unique, shared and cultural needs of customers; to communicate effectively with all customers; to process complaints according to business policies, and when to escalate to achieve customer satisfaction. 

Important information

Job opportunities

Study pathway

Important information

Job ready skill sets are 100% free for the following eligible students:

  • People aged 15—24 years at the time of enrolment (excluding school students)
  • Secondary school-aged people who are not enrolled at school
  • People receiving the JobSeeker or JobKeeper payment
  • People and dependents of people receiving the Youth Allowance, AUSTUDY or ABSTUDY
  • People and dependents of people holding:
    -  pensioner concession card or Health Care Card; or
    - a Repatriation Health Benefits Card issued by the Department of Veterans' Affairs
  • Dependents of people who are inmates of a custodial institution

Delivery location, important dates and study options

This course may be offered with a blended, flexible delivery model to enable social distancing measures to be undertaken during the COVID-19 pandemic. This approach may include a mix of online and classroom based delivery, as well as practical and work experience placements. Lecturers will provide any specific instructions if your training delivery style needs to change.

Semester 1

Fremantle - Dates to be announced

Overview

Units

Overview
Where Fremantle
How Part Time
Enquire now
Short courses and skill set courses run subject to demand. Use the course enquiry form at the end of this page to enquire now.
Fremantle - Dates to be announced

Overview

Units

Overview
Where Fremantle
How Part Time
Enquire now
Short courses and skill set courses run subject to demand. Use the course enquiry form at the end of this page to enquire now.
Mandurah - Dates to be announced

Overview

Units

Overview
Where Mandurah
How Part Time
Enquire now
Short courses and skill set courses run subject to demand. Use the course enquiry form at the end of this page to enquire now.
Mandurah - Dates to be announced

Overview

Units

Overview
Where Mandurah
How Part Time
Enquire now
Short courses and skill set courses run subject to demand. Use the course enquiry form at the end of this page to enquire now.

Course enquiry

This form is for general enquiries about a course only. If you are ready to apply for this course, click “Apply Now” against your preferred study mode.

Hospitality Service Skill Set

State ID: AE381

Get ready to pour some variety into your career

Gain the skills to prepare for an exciting, varied career in hospitality.  

This skill set will give you an introduction to serving customers in the hospitality industry. 

You will learn the knowledge and skills to provide excellent customer service, make coffee, serve alcohol and food and comply with hygiene standards and workplace health and safety. 

Entrance Requirements

Important information

Job opportunities

Study pathway

Entrance Requirements

All students are required to wear a uniform while working in our restaurant and bistro. Please see the order form for more information and the list of required items below.

  • Black trousers
  • White long sleeve shirt
  • Bow tie
  • Black waist coat (optional)
  • Black leather closed in shoes
Important information

Job ready skill sets are 100% free for the following eligible students:

  • People aged 15—24 years at the time of enrolment (excluding school students)
  • Secondary school-aged people who are not enrolled at school
  • People receiving the JobSeeker or JobKeeper payment
  • People and dependents of people receiving the Youth Allowance, AUSTUDY or ABSTUDY
  • People and dependents of people holding:
    -  pensioner concession card or Health Care Card; or
    - a Repatriation Health Benefits Card issued by the Department of Veterans' Affairs
  • Dependents of people who are inmates of a custodial institution
Job opportunities

Delivery location, important dates and study options

This course may be offered with a blended, flexible delivery model to enable social distancing measures to be undertaken during the COVID-19 pandemic. This approach may include a mix of online and classroom based delivery, as well as practical and work experience placements. Lecturers will provide any specific instructions if your training delivery style needs to change.

Semester 1

Bentley - Dates to be announced

Overview

Units

Overview
Where Bentley
How Part Time
Enquire now
Short courses and skill set courses run subject to demand. Use the course enquiry form at the end of this page to enquire now.
Bentley - Dates to be announced

Overview

Units

Overview
Where Bentley
How Part Time
Enquire now
Short courses and skill set courses run subject to demand. Use the course enquiry form at the end of this page to enquire now.

Course enquiry

This form is for general enquiries about a course only. If you are ready to apply for this course, click “Apply Now” against your preferred study mode.

Commercial Kitchen Skill Set

State ID: AE380

Get a taste for working in a kitchen

Learn the skills to prepare for a career in a commercial kitchen.

This skill set will give you an introduction to working in kitchen operations in restaurants, hotels, catering facilities, clubs, pubs, cafes, coffee shops, aged care facilities, hospitals, prisons and schools.

You will learn basic food preparation and cookery skills under the supervision of experienced commercial lecturer cooks.

Entrance Requirements

Important information

Job opportunities

Study pathway

Entrance Requirements

All students are required to wear a uniform while working in our commercial kitchens. Please see the order form for more information, costs to be paid by students, and the list of required items below.

  • Chef's white jacket
  • Chef's Pants
  • White apron
  • Chef's white flat hat
  • Black safety shoes
  • (Knives will be provided)
Important information

Job ready skill sets are 100% free for the following eligible students:

  • People aged 15—24 years at the time of enrolment (excluding school students)
  • Secondary school-aged people who are not enrolled at school
  • People receiving the JobSeeker or JobKeeper payment
  • People and dependents of people receiving the Youth Allowance, AUSTUDY or ABSTUDY
  • People and dependents of people holding:
    -  pensioner concession card or Health Care Card; or
    - a Repatriation Health Benefits Card issued by the Department of Veterans' Affairs
  • Dependents of people who are inmates of a custodial institution
Job opportunities

Delivery location, important dates and study options

This course may be offered with a blended, flexible delivery model to enable social distancing measures to be undertaken during the COVID-19 pandemic. This approach may include a mix of online and classroom based delivery, as well as practical and work experience placements. Lecturers will provide any specific instructions if your training delivery style needs to change.

Semester 1

Bentley - Dates to be announced

Overview

Units

Overview
Where Bentley
How Part Time
Enquire now
Short courses and skill set courses run subject to demand. Use the course enquiry form at the end of this page to enquire now.
Bentley - Dates to be announced

Overview

Units

Overview
Where Bentley
How Part Time
Enquire now
Short courses and skill set courses run subject to demand. Use the course enquiry form at the end of this page to enquire now.

Course enquiry

This form is for general enquiries about a course only. If you are ready to apply for this course, click “Apply Now” against your preferred study mode.

Work in Hospitality Skill Set

State ID: AE135

Get ready for hospitality 

Get a taste for working in hospitality and get your Responsible Service of Alcohol (RSA) permit.  

This skill set will prepare you for further hospitality training and will give you the ability to legally and responsibly serve alcohol, so you can apply for hospitality work at a licenced venue. You will learn the knowledge and skills to prepare you for further training and improve your employability skills.

Important information

Job opportunities

Study pathway

Important information

Job ready skill sets are 100% free for the following eligible students:

  • People aged 15—24 years at the time of enrolment (excluding school students)
  • Secondary school-aged people who are not enrolled at school
  • People receiving the JobSeeker or JobKeeper payment
  • People and dependents of people receiving the Youth Allowance, AUSTUDY or ABSTUDY
  • People and dependents of people holding:
    -  pensioner concession card or Health Care Card; or
    - a Repatriation Health Benefits Card issued by the Department of Veterans' Affairs
  • Dependents of people who are inmates of a custodial institution
Job opportunities

Delivery location, important dates and study options

This course may be offered with a blended, flexible delivery model to enable social distancing measures to be undertaken during the COVID-19 pandemic. This approach may include a mix of online and classroom based delivery, as well as practical and work experience placements. Lecturers will provide any specific instructions if your training delivery style needs to change.

Location(s)

Bentley | Mandurah

Study option(s)

To be announced

Fees and payment options

This course is free for 15 to 24 year olds; or those who are receiving JobSeeker, JobKeeper, Youth Allowance, AUSTUDY or ABSTUDY payments; or cardholders of pensioner concession, Health Care or Repatriation Health Benefits Card issued by the Department of Veterans' Affairs.

If you’re not eligible, you can pay the course fee of $29.00 to gain these skills and become highly employable.

How to apply

Use our application starter online form to get started. An enrolment officer will verify your eligibility and will contact you to finalise your enrolment.

Course enquiry

This form is for general enquiries about a course only. If you are ready to apply for this course, click “Apply Now” against your preferred study mode.

Work in Hospitality Skill Set (Fee Free)

State ID: AE147

Get ready for hospitality 

Get a taste for working in hospitality and get your Responsible Service of Alcohol (RSA) permit.  

This skill set will prepare you for further hospitality training and will give you the ability to legally and responsibly serve alcohol, so you can apply for hospitality work at a licenced venue. You will learn the knowledge and skills to prepare you for further training and improve your employability skills.

Important information

Job opportunities

Study pathway

Important information

Job ready skill sets are 100% free for the following eligible students:

  • People aged 15—24 years at the time of enrolment (excluding school students)
  • Secondary school-aged people who are not enrolled at school
  • People receiving the JobSeeker or JobKeeper payment
  • People and dependents of people receiving the Youth Allowance, AUSTUDY or ABSTUDY
  • People and dependents of people holding:
    -  pensioner concession card or Health Care Card; or
    - a Repatriation Health Benefits Card issued by the Department of Veterans' Affairs
  • Dependents of people who are inmates of a custodial institution
Job opportunities

Delivery location, important dates and study options

This course may be offered with a blended, flexible delivery model to enable social distancing measures to be undertaken during the COVID-19 pandemic. This approach may include a mix of online and classroom based delivery, as well as practical and work experience placements. Lecturers will provide any specific instructions if your training delivery style needs to change.

All year round

Bentley - 3 days a week starting 4 August, 1 September, 13 October or 10 November

Overview

Units

Overview
Where Bentley
How Part Time
Apply now
Ready to get started? You can apply online now to study this course. 

Course enquiry

This form is for general enquiries about a course only. If you are ready to apply for this course, click “Apply Now” against your preferred study mode.

Infection control Skill Set (Food Handling)

State ID: AE115

Learn to manage infection control in your food handling workplace.

Delivery location, important dates and study options

This course may be offered with a blended, flexible delivery model to enable social distancing measures to be undertaken during the COVID-19 pandemic. This approach may include a mix of online and classroom based delivery, as well as practical and work experience placements. Lecturers will provide any specific instructions if your training delivery style needs to change.

Semester 1

Rockingham - Online + practical assessment on-campus

Overview

Units

Overview
Where Rockingham
How Part Time
Self Paced
Enrol now
Ready to get started? You can enrol now and study online with us.

Semester 2

Rockingham - Online + practical assessment on-campus

Overview

Units

Overview
Where Rockingham
How Part Time
Self Paced
Fee
Non concession:
FREE
Enrol now
Ready to get started? You can enrol now and study online with us.
Rockingham - Online + practical assessment on-campus

Overview

Units

Overview
Where Rockingham
How Part Time
Self Paced
Enrol now
Ready to get started? You can enrol now and study online with us.

Course enquiry

This form is for general enquiries about a course only. If you are ready to apply for this course, click “Apply Now” against your preferred study mode.

Advanced Diploma of Hospitality Management

National ID: SIT60316 | State ID: AZV5

Be able to work anywhere as an operations manager, food and beverage manager, or front office manager.

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There's so many opportunities in the industry, you can go anywhere around the world

Entrance Requirements

Entrance Requirements

Completion of Diploma of Hospitality is reuired prior to commencing this course. 

Delivery location, important dates and study options

This course may be offered with a blended, flexible delivery model to enable social distancing measures to be undertaken during the COVID-19 pandemic. This approach may include a mix of online and classroom based delivery, as well as practical and work experience placements. Lecturers will provide any specific instructions if your training delivery style needs to change.

Semester 1

Bentley - Full Time-Classroom

Overview

Fees and charges

Units

Overview
Duration 4 semesters
When Semester 1
Where Bentley
How Full Time
Apply now
This course uses TAFE Admissions. Applications are now open for Semester 1 2021.  

Course enquiry

This form is for general enquiries about a course only. If you are ready to apply for this course, click “Apply Now” against your preferred study mode.

Travel and Tourism

Certificate IV in Travel and Tourism

National ID: SIT40116 | State ID: AZT8

This qualification will provide you with well-developed tourism service, sales or operational skills.  On completion you will be able to work under limited supervision with supervisory responsibilities to plan, monitor and evaluate the work of team members.

This qualification provides a pathway to work in many travel and tourism industry sectors and for a diverse range of employers including travel agencies, tour wholesalers, tour operators, inbound tour operators, tourist attractions, visitor information centres and other tourism businesses.

Job opportunities

Job opportunities

Possible job outcomes related to this course included but are not limited to; Senior Consultant, Travel Supervisor, Marketing Coordinator, Operations Supervisor, Product Coordinator, Promotions Officer, Reservations Sales or Call Centre Supervisor, Sales Coordinator, Sales Executive. 

Delivery location, important dates and study options

This course may be offered with a blended, flexible delivery model to enable social distancing measures to be undertaken during the COVID-19 pandemic. This approach may include a mix of online and classroom based delivery, as well as practical and work experience placements. Lecturers will provide any specific instructions if your training delivery style needs to change.

Semester 1

Fremantle - Full Time-Classroom

Overview

Fees and charges

Units

Overview
Duration 2 semesters
When Semester 1
Where Fremantle
How Full Time
Apply now
This course uses TAFE Admissions. Applications are now open for Semester 1 2021.  

Semester 2

Fremantle - Full Time-Classroom

Overview

Fees and charges

Units

Overview
Duration 2 semesters
When Semester 2
Where Fremantle
How Full Time
Apply now
This course uses TAFE Admissions. Applications are now open for Semester 1 2021.  

Course enquiry

This form is for general enquiries about a course only. If you are ready to apply for this course, click “Apply Now” against your preferred study mode.

Certificate II in Meat Processing (Food Services)

National ID: AMP20117 | State ID: BDP6

This course in meat processing is delivered as a traineeship and requires you to be employed as a trainee in the meat industry for entry.

Delivery location, important dates and study options

This course may be offered with a blended, flexible delivery model to enable social distancing measures to be undertaken during the COVID-19 pandemic. This approach may include a mix of online and classroom based delivery, as well as practical and work experience placements. Lecturers will provide any specific instructions if your training delivery style needs to change.

All year round

Bentley - Classroom-Traineeship

Overview

Fees and charges

Units

Overview
When All year round
Where Bentley
How Part Time
Traineeship
Apply now
Let us help you make the approach to an employer to become their apprentice or trainee.

Course enquiry

This form is for general enquiries about a course only. If you are ready to apply for this course, click “Apply Now” against your preferred study mode.

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