COVID-19 updates

Pages

Home | Study Area | Hospitality, Tourism and Events

Hospitality, Tourism and Events

Industry icon: 
Icon large: 

Customer Service Skill Set

State ID: AE134

Get ready to delight customers

Gain the skills to create good relationships with customers, provide quality service and help a business to improve customer service levels.

You will learn to identify the unique, shared and cultural needs of customers; to communicate effectively with all customers; to process complaints according to business policies, and when to escalate to achieve customer satisfaction. 

Important information

Job opportunities

Study pathway

Important information

Job ready skill sets are 100% free for the following eligible students:

  • People aged 15—24 years at the time of enrolment (excluding school students)
  • Secondary school-aged people who are not enrolled at school
  • People receiving the JobSeeker or JobKeeper payment
  • People and dependents of people receiving the Youth Allowance, AUSTUDY or ABSTUDY
  • People and dependents of people holding:
    -  pensioner concession card or Health Care Card; or
    - a Repatriation Health Benefits Card issued by the Department of Veterans' Affairs
  • People and dependents of people who are inmates of a custodial institution

Delivery location, important dates and study options

This course will be offered with a blended, flexible delivery model to enable social distancing measures to be undertaken during the COVID-19 pandemic. This approach may include a mix of online and classroom based delivery, as well as practical and work experience placements. Lecturers will provide specific instructions to their student groups on how training will be undertaken.

Semester 2

Fremantle- Mon-Fri 27 July, 24 Aug, 21 Sept, 26 Oct, 23 Nov

Overview

Units

Overview
Where Fremantle
How Part Time
Fee
Non concession:
$122.00
Apply now
Use our online application form to get started. An enrolment officer will verify your eligibility and will contact you to finalise your enrolment.
Mandurah- Mon-Fri 10 Aug, 7 Sept, 12 Oct, 9 Nov

Overview

Units

Overview
Where Mandurah
How Part Time
Fee
Non concession:
$122.00
Apply now
Use our online application form to get started. An enrolment officer will verify your eligibility and will contact you to finalise your enrolment.

Course enquiry

Please note: Using this form will assist you in requesting further information about a course, and in the case of short courses and skill sets, begin your application to study with us. If you would like to apply for a full or part time course or require further application information, please see the instructions against your preferred delivery location and study mode in the section immediately above this form. This enquiry form will not be suitable as an application for a full time or part time course.

For short courses and skill sets, your enquiry using this form can be the start of your application, or you can ask for more information if you don't feel ready.

Commercial Kitchen Skill Set

State ID: AE140

Get a taste for working in a kitchen

Learn the skills to prepare for a career in a commercial kitchen.

This skill set will give you an introduction to working in kitchen operations in restaurants, hotels, catering facilities, clubs, pubs, cafes, coffee shops, aged care facilities, hospitals, prisons and schools.

You will learn basic food preparation and cookery skills under the supervision of experienced commercial lecturer cooks.

Important information

Job opportunities

Study pathway

Important information

Job ready skill sets are 100% free for the following eligible students:

  • People aged 15—24 years at the time of enrolment (excluding school students)
  • Secondary school-aged people who are not enrolled at school
  • People receiving the JobSeeker or JobKeeper payment
  • People and dependents of people receiving the Youth Allowance, AUSTUDY or ABSTUDY
  • People and dependents of people holding:
    -  pensioner concession card or Health Care Card; or
    - a Repatriation Health Benefits Card issued by the Department of Veterans' Affairs
  • People and dependents of people who are inmates of a custodial institution
Job opportunities

Delivery location, important dates and study options

This course will be offered with a blended, flexible delivery model to enable social distancing measures to be undertaken during the COVID-19 pandemic. This approach may include a mix of online and classroom based delivery, as well as practical and work experience placements. Lecturers will provide specific instructions to their student groups on how training will be undertaken.

All year round

Bentley: Fri & Sat (5 weeks) from 3 Aug; 14 Sept or 2 Nov: 8am-3:30pm

Overview

Units

Overview
Where Bentley
How Part Time
Fee
Non concession:
$146.00
Apply now
Use our online application form to get started. An enrolment officer will verify your eligibility and will contact you to finalise your enrolment.
Mandurah: Wed & Thurs (5 weeks) from 3 Aug; 14 Sept or 2 Nov: 1:30pm-8pm

Overview

Units

Overview
Where Mandurah
How Part Time
Fee
Non concession:
$146.00
Apply now
Use our online application form to get started. An enrolment officer will verify your eligibility and will contact you to finalise your enrolment.

Course enquiry

Please note: Using this form will assist you in requesting further information about a course, and in the case of short courses and skill sets, begin your application to study with us. If you would like to apply for a full or part time course or require further application information, please see the instructions against your preferred delivery location and study mode in the section immediately above this form. This enquiry form will not be suitable as an application for a full time or part time course.

For short courses and skill sets, your enquiry using this form can be the start of your application, or you can ask for more information if you don't feel ready.

Work in Hospitality Skill Set

State ID: AE135

Get ready for hospitality 

Get a taste for working in hospitality and get your Responsible Service of Alcohol (RSA) permit.  

This skill set will prepare you for further hospitality training and will give you the ability to legally and responsibly serve alcohol, so you can apply for hospitality work at a licenced venue. You will learn the knowledge and skills to prepare you for further training and improve your employability skills.

Important information

Job opportunities

Study pathway

Important information

Job ready skill sets are 100% free for the following eligible students:

  • People aged 15—24 years at the time of enrolment (excluding school students)
  • Secondary school-aged people who are not enrolled at school
  • People receiving the JobSeeker or JobKeeper payment
  • People and dependents of people receiving the Youth Allowance, AUSTUDY or ABSTUDY
  • People and dependents of people holding:
    -  pensioner concession card or Health Care Card; or
    - a Repatriation Health Benefits Card issued by the Department of Veterans' Affairs
  • People and dependents of people who are inmates of a custodial institution
Job opportunities

Delivery location, important dates and study options

This course will be offered with a blended, flexible delivery model to enable social distancing measures to be undertaken during the COVID-19 pandemic. This approach may include a mix of online and classroom based delivery, as well as practical and work experience placements. Lecturers will provide specific instructions to their student groups on how training will be undertaken.

All year round

Bentley - Part Time-Classroom-Local-Skill Set

Overview

Units

Overview
Where Bentley
How Part Time
Fee
Non concession:
$29.00
Apply now
Use our online application form to get started. An enrolment officer will verify your eligibility and will contact you to finalise your enrolment.

Course enquiry

Please note: Using this form will assist you in requesting further information about a course, and in the case of short courses and skill sets, begin your application to study with us. If you would like to apply for a full or part time course or require further application information, please see the instructions against your preferred delivery location and study mode in the section immediately above this form. This enquiry form will not be suitable as an application for a full time or part time course.

For short courses and skill sets, your enquiry using this form can be the start of your application, or you can ask for more information if you don't feel ready.

Hospitality Service Skill Set

State ID: AE141

Get ready to pour some variety into your career

Gain the skills to prepare for an exciting, varied career in hospitality.  

This skill set will give you an introduction to serving customers in the hospitality industry. 

You will learn the knowledge and skills to provide excellent customer service, make coffee, serve alcohol and food and comply with hygiene standards and workplace health and safety. 

Important information

Job opportunities

Study pathway

Important information

Job ready skill sets are 100% free for the following eligible students:

  • People aged 15—24 years at the time of enrolment (excluding school students)
  • Secondary school-aged people who are not enrolled at school
  • People receiving the JobSeeker or JobKeeper payment
  • People and dependents of people receiving the Youth Allowance, AUSTUDY or ABSTUDY
  • People and dependents of people holding:
    -  pensioner concession card or Health Care Card; or
    - a Repatriation Health Benefits Card issued by the Department of Veterans' Affairs
  • People and dependents of people who are inmates of a custodial institution
Job opportunities

Delivery location, important dates and study options

This course will be offered with a blended, flexible delivery model to enable social distancing measures to be undertaken during the COVID-19 pandemic. This approach may include a mix of online and classroom based delivery, as well as practical and work experience placements. Lecturers will provide specific instructions to their student groups on how training will be undertaken.

All year round

Bentley: Mon, Tues & Fri (8 weeks) from 27 July or 5 Oct: 3:30pm-7:30pm

Overview

Units

Overview
Where Bentley
How Full Time
Fee
Non concession:
$470.00
Apply now
Use our online application form to get started. An enrolment officer will verify your eligibility and will contact you to finalise your enrolment.

Course enquiry

Please note: Using this form will assist you in requesting further information about a course, and in the case of short courses and skill sets, begin your application to study with us. If you would like to apply for a full or part time course or require further application information, please see the instructions against your preferred delivery location and study mode in the section immediately above this form. This enquiry form will not be suitable as an application for a full time or part time course.

For short courses and skill sets, your enquiry using this form can be the start of your application, or you can ask for more information if you don't feel ready.

Hospitality Service Skill Set (Fee Free)

State ID: AE153

Get ready to pour some variety into your career

Gain the skills to prepare for an exciting, varied career in hospitality.  

This skill set will give you an introduction to serving customers in the hospitality industry. 

You will learn the knowledge and skills to provide excellent customer service, make coffee, serve alcohol and food and comply with hygiene standards and workplace health and safety. 

Important information

Job opportunities

Study pathway

Important information

Job ready skill sets are 100% free for the following eligible students:

  • People aged 15—24 years at the time of enrolment (excluding school students)
  • Secondary school-aged people who are not enrolled at school
  • People receiving the JobSeeker or JobKeeper payment
  • People and dependents of people receiving the Youth Allowance, AUSTUDY or ABSTUDY
  • People and dependents of people holding:
    -  pensioner concession card or Health Care Card; or
    - a Repatriation Health Benefits Card issued by the Department of Veterans' Affairs
  • People and dependents of people who are inmates of a custodial institution
Job opportunities

Delivery location, important dates and study options

This course will be offered with a blended, flexible delivery model to enable social distancing measures to be undertaken during the COVID-19 pandemic. This approach may include a mix of online and classroom based delivery, as well as practical and work experience placements. Lecturers will provide specific instructions to their student groups on how training will be undertaken.

All year round

Bentley: Mon, Tues & Fri (8 weeks) from 27 July or 5 Oct: 3:30pm-7:30pm

Overview

Units

Overview
Where Bentley
How Full Time
Apply now
Use our online application form to get started. An enrolment officer will verify your eligibility and will contact you to finalise your enrolment.

Course enquiry

Please note: Using this form will assist you in requesting further information about a course, and in the case of short courses and skill sets, begin your application to study with us. If you would like to apply for a full or part time course or require further application information, please see the instructions against your preferred delivery location and study mode in the section immediately above this form. This enquiry form will not be suitable as an application for a full time or part time course.

For short courses and skill sets, your enquiry using this form can be the start of your application, or you can ask for more information if you don't feel ready.

Commercial Kitchen Skill Set (Fee Free)

State ID: AE152

Get a taste for working in a kitchen

Learn the skills to prepare for a career in a commercial kitchen.

This skill set will give you an introduction to working in kitchen operations in restaurants, hotels, catering facilities, clubs, pubs, cafes, coffee shops, aged care facilities, hospitals, prisons and schools.

You will learn basic food preparation and cookery skills under the supervision of experienced commercial lecturer cooks.

Important information

Job opportunities

Study pathway

Important information

Job ready skill sets are 100% free for the following eligible students:

  • People aged 15—24 years at the time of enrolment (excluding school students)
  • Secondary school-aged people who are not enrolled at school
  • People receiving the JobSeeker or JobKeeper payment
  • People and dependents of people receiving the Youth Allowance, AUSTUDY or ABSTUDY
  • People and dependents of people holding:
    -  pensioner concession card or Health Care Card; or
    - a Repatriation Health Benefits Card issued by the Department of Veterans' Affairs
  • People and dependents of people who are inmates of a custodial institution
Job opportunities

Delivery location, important dates and study options

This course will be offered with a blended, flexible delivery model to enable social distancing measures to be undertaken during the COVID-19 pandemic. This approach may include a mix of online and classroom based delivery, as well as practical and work experience placements. Lecturers will provide specific instructions to their student groups on how training will be undertaken.

All year round

Bentley: Fri & Sat (5 weeks) from 3 Aug; 14 Sept or 2 Nov: 8am-3:30pm

Overview

Units

Overview
Where Bentley
How Part Time
Apply now
Use our online application form to get started. An enrolment officer will verify your eligibility and will contact you to finalise your enrolment.
Mandurah: Wed & Thurs (5 weeks) from 3 Aug; 14 Sept or 2 Nov: 1:30pm-8pm

Overview

Units

Overview
Where Mandurah
How Part Time
Apply now
Use our online application form to get started. An enrolment officer will verify your eligibility and will contact you to finalise your enrolment.

Course enquiry

Please note: Using this form will assist you in requesting further information about a course, and in the case of short courses and skill sets, begin your application to study with us. If you would like to apply for a full or part time course or require further application information, please see the instructions against your preferred delivery location and study mode in the section immediately above this form. This enquiry form will not be suitable as an application for a full time or part time course.

For short courses and skill sets, your enquiry using this form can be the start of your application, or you can ask for more information if you don't feel ready.

Work in Hospitality Skill Set (Fee Free)

State ID: AE147

Get ready for hospitality 

Get a taste for working in hospitality and get your Responsible Service of Alcohol (RSA) permit.  

This skill set will prepare you for further hospitality training and will give you the ability to legally and responsibly serve alcohol, so you can apply for hospitality work at a licenced venue. You will learn the knowledge and skills to prepare you for further training and improve your employability skills.

Important information

Job opportunities

Study pathway

Important information

Job ready skill sets are 100% free for the following eligible students:

  • People aged 15—24 years at the time of enrolment (excluding school students)
  • Secondary school-aged people who are not enrolled at school
  • People receiving the JobSeeker or JobKeeper payment
  • People and dependents of people receiving the Youth Allowance, AUSTUDY or ABSTUDY
  • People and dependents of people holding:
    -  pensioner concession card or Health Care Card; or
    - a Repatriation Health Benefits Card issued by the Department of Veterans' Affairs
  • People and dependents of people who are inmates of a custodial institution
Job opportunities

Delivery location, important dates and study options

This course will be offered with a blended, flexible delivery model to enable social distancing measures to be undertaken during the COVID-19 pandemic. This approach may include a mix of online and classroom based delivery, as well as practical and work experience placements. Lecturers will provide specific instructions to their student groups on how training will be undertaken.

All year round

Bentley - Dates to be announced

Overview

Units

Overview
Where Bentley
How Part Time
Apply now
Use our online application form to get started. An enrolment officer will verify your eligibility and will contact you to finalise your enrolment.

Course enquiry

Please note: Using this form will assist you in requesting further information about a course, and in the case of short courses and skill sets, begin your application to study with us. If you would like to apply for a full or part time course or require further application information, please see the instructions against your preferred delivery location and study mode in the section immediately above this form. This enquiry form will not be suitable as an application for a full time or part time course.

For short courses and skill sets, your enquiry using this form can be the start of your application, or you can ask for more information if you don't feel ready.

Customer Service Skill Set (Fee Free)

State ID: AE146

Get ready to delight customers

Gain the skills to create good relationships with customers, provide quality service and help a business to improve customer service levels.

You will learn to identify the unique, shared and cultural needs of customers; to communicate effectively with all customers; to process complaints according to business policies, and when to escalate to achieve customer satisfaction. 

Important information

Job opportunities

Study pathway

Important information

Job ready skill sets are 100% free for the following eligible students:

  • People aged 15—24 years at the time of enrolment (excluding school students)
  • Secondary school-aged people who are not enrolled at school
  • People receiving the JobSeeker or JobKeeper payment
  • People and dependents of people receiving the Youth Allowance, AUSTUDY or ABSTUDY
  • People and dependents of people holding:
    -  pensioner concession card or Health Care Card; or
    - a Repatriation Health Benefits Card issued by the Department of Veterans' Affairs
  • People and dependents of people who are inmates of a custodial institution

Delivery location, important dates and study options

This course will be offered with a blended, flexible delivery model to enable social distancing measures to be undertaken during the COVID-19 pandemic. This approach may include a mix of online and classroom based delivery, as well as practical and work experience placements. Lecturers will provide specific instructions to their student groups on how training will be undertaken.

All year round

Fremantle: Mon-Fri 27 July, 24 Aug, 21 Sept, 26 Oct, 23 Nov

Overview

Units

Overview
Where Fremantle
How Part Time
Apply now
Use our online application form to get started. An enrolment officer will verify your eligibility and will contact you to finalise your enrolment.
Mandurah: Mon-Fri 10 Aug, 7 Sept, 12 Oct, 9 Nov

Overview

Units

Overview
Where Mandurah
How Part Time
Apply now
Use our online application form to get started. An enrolment officer will verify your eligibility and will contact you to finalise your enrolment.

Course enquiry

Please note: Using this form will assist you in requesting further information about a course, and in the case of short courses and skill sets, begin your application to study with us. If you would like to apply for a full or part time course or require further application information, please see the instructions against your preferred delivery location and study mode in the section immediately above this form. This enquiry form will not be suitable as an application for a full time or part time course.

For short courses and skill sets, your enquiry using this form can be the start of your application, or you can ask for more information if you don't feel ready.

Infection control Skill Set (Food Handling)

State ID: AE115

Learn to control COVID-19 related infection in food handling

In these unprecedented times, new regulations need workers to manage infection control while providing food to the general public.

Skills can be applied to specific food handling industry needs such as using kitchens and packaging areas, front of house, staff rooms and offices, food stock deliveries and vehicles, equipment storage, and bathrooms and toilets. 

Delivery location, important dates and study options

This course will be offered with a blended, flexible delivery model to enable social distancing measures to be undertaken during the COVID-19 pandemic. This approach may include a mix of online and classroom based delivery, as well as practical and work experience placements. Lecturers will provide specific instructions to their student groups on how training will be undertaken.

Semester 2

Rockingham - Online + practical assessment on-campus

Overview

Units

Overview
Where Rockingham
How Part Time
Self Paced
Fee
Non concession:
FREE
Enrol now
Ready to get started? You can enrol now and study online with us.

Course enquiry

Please note: Using this form will assist you in requesting further information about a course, and in the case of short courses and skill sets, begin your application to study with us. If you would like to apply for a full or part time course or require further application information, please see the instructions against your preferred delivery location and study mode in the section immediately above this form. This enquiry form will not be suitable as an application for a full time or part time course.

For short courses and skill sets, your enquiry using this form can be the start of your application, or you can ask for more information if you don't feel ready.

Advanced Diploma of Hospitality Management

National ID: SIT60316 | State ID: AZV5

Do you want a management career that could take you all over the world?

When you complete the Advanced Diploma of Hospitality Management you will be able to work anywhere as an operations manager, food and beverage manager, or front office manager.

Loading video, please wait.

There's so many opportunities in the industry, you can go anywhere around the world

Delivery location, important dates and study options

This course will be offered with a blended, flexible delivery model to enable social distancing measures to be undertaken during the COVID-19 pandemic. This approach may include a mix of online and classroom based delivery, as well as practical and work experience placements. Lecturers will provide specific instructions to their student groups on how training will be undertaken.

Semester 2

Bentley - Full Time-Classroom

Overview

Fees and charges

Units

Overview
Duration 4 semesters
When Semester 2
Where Bentley
How Full Time
Apply now
This course uses TAFE Admissions. Applications received after 15 June will be considered as expressions of interest for remaining places.  
Bentley - Full Time-Classroom

Overview

Fees and charges

Units

Overview
Duration 24 months
When Semester 2
Where Bentley
How Full Time
Apply now
This course uses TAFE Admissions. Applications received after 15 June will be considered as expressions of interest for remaining places.  

Course enquiry

Please note: Using this form will assist you in requesting further information about a course, and in the case of short courses and skill sets, begin your application to study with us. If you would like to apply for a full or part time course or require further application information, please see the instructions against your preferred delivery location and study mode in the section immediately above this form. This enquiry form will not be suitable as an application for a full time or part time course.

For short courses and skill sets, your enquiry using this form can be the start of your application, or you can ask for more information if you don't feel ready.

Pages