Informed Choices - Automotive

Observational skills 

• Attention to detail -identifying small signs of wear, damage, or malfunction in systems early, before issues worsen
• Diagnostic skills - using sight, sound, and touch to detect faults (e.g., unusual noises, vibrations, or leaks),  recognising patterns in diagnostic data and noticing discrepancies between vehicle behaviour and manufacturer specifications.
• Safety awareness - attention to workplace safety and spotting hazards (e.g., spills, faulty tools), and ensuring PPE use and workshop safety protocols are followed
• Inspection of parts and systems - observing and inspecting vehicle systems before and after repair work, and checking for damage, hazards or faulty components. Monitoring system behaviour for irregularities
• Quality control - monitoring repairs to ensure they meet standards, specifications, and customer expectations
• Tool and equipment usage - ensuring tools are used correctly and identifying wear or faults that may impact safety or quality
• Detecting unusual sounds that indicate malfunctions

 Communication skills 

• Listening and following instructions - understanding verbal directions from supervisors and peers, and seeking clarification when instructions are unclear
• Speaking clearly and professionally - explaining issues, repairs, and progress to colleagues or customers, and raising relevant concerns
• Writing clearly and accurately - completing paperwork such as reports, records, checklists, and job cards with clear and precise information and documenting faults and repairs
• Using digital communication tools - using workshop systems, emails, or texts to communicate job details or updates.
• Non-verbal communication - using eye contact, body language, and active listening, reading cues from others and safety signals  to support teamwork and safety
• Team-based communication - working effectively with team members, sharing ideas, and contributing to group discussions.

Technical and/or motor skills

• Workshop tools - use hand and power tools, advanced diagnostic and specialised equipment to complete tasks
• Motor vehicle safety -perform safety checks ensuring vehicles meet regulatory requirements, comply with local roadworthiness standards and regulations 

Automotive Mechanical:

• Engine, transmission & driveline – service, diagnose and repair using tools (e.g., OBD-II scanners, multi-meters), and ensure proper alignment and functionality
• Suspension, steering and brakes – service, diagnose and repair, ensuring proper alignment and function and working smoothly
• Cooling, heating and exhaust – service, inspect, diagnose and repair, ensuring compliance and performance
• Fuel system and scheduled maintenance – service, diagnose, repair and ensure proper fuel flow and performance
• Electrical systems – diagnose and repair electrical problems using tools (e.g., multi-meters and test lights), ensuring systems meet performance standards
• Maintenance and service - complete routine maintenance to ensure the vehicle is in good working order as per the manufacturer's recommendations 

Automotive Electrical:

• Electrical system diagnosis -  understand electrical principles (e.g., Ohm's Law, voltage), read wiring diagrams and repair or replace components, circuits
• Motor and electrical system calibration - calibrate, control,l and adjust systems for optimal performance
• Use diagnostic tools - use tools (e.g., OBD-II scanners, multi-meters) to locate faults and interpret fault codes,
• Manual dexterity and precision - steady hands and hand-eye coordination for intricate tasks, precision soldering, assembling and installing with attention to detail
• Advanced electrical systems – work with hybrid and electric-high voltage systems, diagnosing electric power steering, regenerative braking and ADAS systems

Cognitive/intellectual skills

• Critical thinking and problem-solving - analyse, troubleshoot and diagnose complex problems using logical reasoning, develop safe and cost-effective strategies and solutions
• Attention to detail - spot faults or irregularities affecting safety or performance, and follow the manufacturer's instructions and double-check the repair quality
• Analytical and conceptual thinking -analyse diagnostic results, interpret technical data, break down complex tasks, understand system interactions, understand relevant theories (e.g., circuits, resistance) and recognise patterns in performance to diagnose recurring issues
• Memory and retention - retain technical information, principles, procedures, vehicle models/specifications, safety protocols, maintenance schedules, and new techniques, tools and technologies  
• Learning and adaptability - keep up with new systems and emerging technology (e.g., hybrid, autonomous vehicles, EV), adapt to new tools, equipment, software and  diverse work settings
• Time management and task prioritisation - balance tasks across multiple jobs and vehicles, prioritise urgent issues and meet deadlines without compromising quality
• Understanding technical documentation - read and interpret manuals, wiring diagrams, service bulletins, schematics, follow instructions carefully and use reference materials to guide repairs
• Mathematical and measurement skills - apply and use formulas (Ohm's law) and basic maths to measure and calculate, and perform accurate measurements, work within tolerances and convert units accurately
• Logical reasoning for diagnostics - use systematic and logical steps to troubleshoot issues, follow procedures and select appropriate diagnostic methods 

Behavioural and social skills
 

• Teamwork and collaboration: work with others to complete tasks efficiently, provide support, understand your responsibilities as an apprentice and use effective communication to ensure the successful completion of projects
• Adaptability and positive attitude - ability to handle changes, deal with challenges while maintaining a positive  attitude, and be flexible and stay resilient under pressure
• Professionalism - be punctual and reliable, demonstrate high standards of workmanship, adhere to safety protocols and procedures, and respectfully handle tools and equipment
• Conflict resolution - address issues and conflicts calmly and respectfully, actively listen to others, stay calm in stressful situations and work collaboratively to find solutions to disputes or challenges
• Self-motivation - set personal goals in apprenticeship or career development, take responsibility for your tasks and learn from mistakes, and be proactive about learning
• Workplace etiquette - follow workplace rules and procedures ( e.g., dress codes, safety, punctuality), maintain cleanliness and organisation in the workspace, demonstrate professionalism in your interactions and collaborate respectfully in team settings
• Emotional intelligence - understand how you react to various situations in the workshop, manage your emotions, and remain calm under stress

Manual dexterity

• Handle tools and components, including using hand or power tools and diagnostic equipment
• Assemble and disassemble parts and complex systems 

Strength and stamina

• Lift and carry heavy parts
• Perform manual and strenuous tasks
• Complete repetitive tasks and work through physically demanding activities over an extended period 

Flexibility and mobility

• Work in confined spaces, including under vehicles or inside engine bays
• Reach and bend under vehicle cavities, requiring good flexibility and mobility
• Lift or move equipment that may involve relocating heavy items
• Some jobs may require kneeling or crouching for extended periods 

Endurance and physical resilience

• Apprentices may need to work long hours, requiring physical endurance to perform tasks accurately and safely
• Work in varied environments, including hot, cold or noisy workshops
• Perform repetitive tasks and operate equipment that can strain muscles

Hand-eye coordination

• Precision in tasks and work with small parts in tight spaces that demand a high degree of control and accuracy
• Use diagnostic tools effectively, often in combination with physical tools, requiring a steady hand and precise movements

Visual acuity

• Good vision is essential to identify small parts, read gauges, interpret diagrams, wiring and check alignments
• Ability to spot signs of wear, corrosion or damage, have a sharp eyesight to detect faults that may not be obvious
• Ability to identify wire colours

Safety awareness
 

• Follow safety protocols and wear appropriate personal protective equipment
• Practice safe and proper lifting techniques to avoid injuries
• Have an awareness of body posture and movements to avoid strain or injury
• Use tools in a manner that minimises strain and prevents repetitive or musculoskeletal injuries
• Understand how to safely handle live wires, disconnect batteries and use insulated tools (Automotive Electrical) 

Learning

• Read and understand technical manuals, repair guides, diagrams, instructions and terminology
• Follow written and verbal directions - listen to supervisors to perform tasks accurately and apply step-by-step procedures for servicing and repairs
• Problem-solving and troubleshooting skills using logical thinking and past experiences
• Apply numeracy in mechanical or electrical tasks
• Engage in hands-on and theoretical training, participating in workshops, training modules and on-the-job learning
• Use digital and online learning tools  to access technical information and vehicle data from online platforms, research and complete e-learning modules
• Record learning and progress - maintain logbooks, service records or training journals
• Communicate learning needs and ask for help
• Engage in ongoing learning and upskilling

Reading

• Reading and interpreting workshop manuals, including step-by-step instructions and specifications for various components
• Understanding safety information and procedures  - safety data sheets, signs, risk assessments and WHS policies and procedures
• Following work instructions - job cards and work orders, written instructions from supervisors or technicians, checklists, task breakdown and completion notes
• Read and interpret technical diagrams, manuals and service documentation
• Interpreting diagnostic reports, including understanding technical terminology
• Comprehending parts catalogues/information and specifications
• Following maintenance schedules
• Understanding regulations and compliance documents
• Learning through written training material

Writing 

• Complete job cards and work orders
• Filling out service reports and maintenance logs
• Document diagrams and schematics
• Writing customer quotes and repair estimates
• Document safety checks and procedures, including incident reports
• Record part number and specifications
• Take notes during diagnostics, troubleshooting and repairs
• Complete training assessments - written responses for theory tests, workbook assignments and assessment materials
• Write clearly and legibly  

Oral Communication 

• Discussing diagnostics and repairs, including results, solutions and step-by-step repair procedures
• Ask questions and seek clarification to understand instructions, technical procedures or safety requirements
• Collaborate with team members for tasks and repair projects
• Explain safety procedures and practices
• Provide and receive feedback to co-workers or trainees
• Communicate with customers or other colleagues in clear language without jargon, and provide technical explanations in an accessible manner
• Provide and receive verbal instructions and task delegation
• Participate in team meetings or discussions in a collaborative manner

Numeracy 

• Accurately measure components using measuring tools
• Troubleshoot using diagnostic tools
• Assess, calculate and correct measurements for: torque (using a torque wrench), fluid volume and mixtures, tires, brake systems and  fuel efficiency (Automotive Mechanical)
• Assess, calculate and correct measurements for: electrical values (using tools), power requirements in watts, battery capacity, resistance and circuit load, wire sizing and fuse size, signal transmission in circuits, and voltage drop and current flow (Automotive Electrical)
• Interpret technical data, specifications, diagrams and diagnostic readings
• Measuring alignment of components and understanding the maths involved (Automotive Mechanical)
• Calculate repair times and work duration
• Cost estimation and pricing repairs
• Understand mechanical systems and diagnostics, and use mathematical formulas (Automotive Mechanical)
• Understand Ohm's Law and calculate correct values (Automotive Electrical)
• Understand and apply electrical safety standards (Automotive Electrical)

Problem-Solving 

• Diagnose and troubleshoot mechanical or electrical issues or faults using diagnostic tools, and interpret the results
• Asses and interpret technical data
• Systemic approach to circuit problems (Automotive Electrical)
• Apply logical reasoning
• Choosing the right tools or equipment and using them effectively
• Identify and evaluate faulty components and systems
• Handle complex repair jobs or systems  - develop creative solutions to non-standard issues
• Mathematical reasoning for repairs and evaluating options for repair or replacement
• Time management in repairs - estimate repair times and manage tasks within time constraints
• Identify signs of wear and tear or potential issues - advise on preventative measures
• Ensure safety during repairs
• Use technical resources (manuals, diagrams, etc) to find the best solution 

Technology
 

• Use digital diagnostic and testing equipment to read error codes, analyse vehicle systems, and troubleshoot issues
• Safely operate vehicle lifts and hoists (Automotive Mechanical)
• Use electronic tools for precision measurements
• Work with computerised vehicle systems, and use specialised software to reset, calibrate or program components
• Use digital catalogues and online ordering systems for inventory and to order parts (Automotive Mechanical)
• Access and retrieve manufacturer-specific repair guides or software systems from online databases or digital platforms
• Manage electronic work orders and job tracking, digitally document findings, and actions taken
• Understand and work with hybrid and electric vehicle systems
• Engage with vehicle-specific software for calibration and repair, and system updates
• Work with specialised tools for modern vehicles, i.e. balancing machines, hydraulic tools, laser alignment systems (Automotive Mechanical)
• Use specialised software to program and recalibrate vehicle control modules (Automotive Electrical)
• Operate digital battery testers and charging system testers (Automotive Electrical)
• Use safety equipment like voltage testers, grounding systems and insulation tools (Automotive Electrical)
• Stay up to date with technological advancements 

Communication

• Active listening - understand customer descriptions of issues and concerns, follow verbal instructions from supervisors or team members
• Clear verbal communication - explain problems and required repairs in simple terms, discuss job progress and timelines
• Written communication - complete service reports, job cards, logbooks, and record technical information
• Customer service communication - speak professionally and respectfully with customers, provide updates and manage expectations
• Technical communication - use correct terminology and discuss technical details effectively with suppliers or support teams
• Team communication - coordinate tasks with workshop staff for efficient workflow, report safety issues, delays or resource shortages
• Non-verbal communication - use appropriate body language and facial expressions when interacting with others, have an attentive and professional demeanour

Teamwork

• Collaboration - work efficiently with others to complete tasks, assist team members with heavy parts or diagnosing complex issues
• Clear communication - share updates, part availability or safety concerns, listen actively and respond constructively to team input
• Be reliable and accountable - show up on time, complete tasks and take responsibility for your role in the repair process
• Cooperate with others and be respectful, even under pressure, and be open to giving or receiving feedback
• Adaptability - adjust to changing priorities, workloads or role, being flexible when supporting other team members
• Conflict resolution - handle disagreements professionally and focus on solving problems, maintain a calm and respectful approach to workplace challenges
• Follow safety protocols, report hazards or issues and encourage safe practices within the team

Problem-solving

• Diagnose mechanical or electrical failures and issues using tools or manuals
• Repair and replace components and solve complex issues
• Troubleshoot, diagnose and repair mechanical issues - electrical and fuel systems, engine and transmission, performance and handling, suspension and steering (Automotive Mechanical)
• Troubleshoot, diagnose and repair electrical issues - battery and charging systems, wiring and connections, advanced electrical or electronic systems, lighting, charging and power distribution, sensor and control units (Automotive Electrical)
• Deal with environmental and usage factors - i.e. extreme temperatures, humidity, excessive wear or improper usage (Automotive Electrical)
• Stay up to date and adapt to new technologies and features, i.e hybrid systems, automated parking, electronic stability control
• Time management and managing customer expectations - prioritise tasks and provide accurate repair timeframes, clear explanations and alternative solutions
• Work with limited information or tools and use logical reasoning and creativity to find a solution, I.e incomplete information, missing data, unavailable tools or parts
• Collaborate and communicate with other tradespeople to solve complex issues that involve multiple vehicle systems
• Problem solve under pressure, and think critically in time-sensitive situations, i.e breakdowns or safety concerns
• Adapt to vehicle-specific needs - take into account unique systems, parts or configurations, address challenges with older vehicles or uncommon models
• Ensure safety and compliance to meet safety standards and roadworthiness

Initiative and enterprise 

• Proactive problem-solving - take initiative in identifying and diagnosing potential issues and finding effective solutions
• Adapt to new technology - stay up-to-date with the latest advancements in automotive technology and explore new diagnostic tools
• Innovative solutions - come up with new or improved ways to solve common issues
• Streamline processes - find ways to streamline the repair process and improve workflow efficiency
• Continuous learning and development - demonstrate a strong desire for personal growth and take initiative to learn
• Show leadership in team collaboration - lead by example and show a strong work ethic, and mentor apprentices and junior technicians
• Demonstrate enterprise by identifying potential add-on services for customers
• Take responsibility for organising your workspace and tools, maintaining an efficient environment and reducing waste
• Develop new services - identify emerging trends or customer needs, and provide suggestions for new services
• Take responsibility for own learning and workload
• Commitment to safety and environmental best practice - show initiative in ensuring safety protocols are followed, and contribute ideas to safety and sustainability
• Demonstrate self-motivation by working independently without constant supervision 

Planning and organising

• Prioritise tasks based on urgency and asses job complexity to allocate time accordingly
• Effective time management - estimate and plan tasks efficiently and adhere to time frames
• Organise the parts, tools and equipment needed for each job and keep track of parts availability
• Schedule jobs to balance multiple tasks, ensuring different types of work can be done in an efficient sequence
• Coordinate with customers to schedule drop-offs and pick-ups
• Ensure tools and equipment are well-maintained, available and organised - plan regular checks and maintenance on equipment
• Maintain a clean and organised workshop and plan to allow smooth movement between different tasks
• Organise parts and inventory, ensuring common parts/components are readily available
• Job scheduling - plan jobs based on the level of work needed and ensure they are completed on time and in the correct sequence
• Plan how to communicate timelines and potential delays to customers  and organise follow-up communication
• Maintenance scheduling - plan for routine maintenance and organise preventative maintenance for vehicles
• Quality control and inspections - organise time to conduct inspections, testing and quality control checks to meet safety and industry standards
• Adapt to changes in work schedule and adjust timelines as needed, ensuring overall workflow is uninterrupted
• Maintain detailed records of each repair, organise job sheets and diagnostic reports
• Health and safety compliance - plan for safety measures, safety checks, and ensure safety protocols are followed

Self-management

• Effective time management - efficient work planning, meeting deadlines and managing downtime
• Task completion and accountability - take ownership of work, follow through with tasks and pay strong attention to detail
• Workplace organisation - keep tools and equipment organised, keep a clean work area, and maintain effective inventory management
• Adaptability and flexibility - handle unforeseen tasks, be flexible for shifting priorities and adjust to new technology
• Stress management and emotional resiliency- stay calm under pressure, manage workload, maintain a positive attitude and manage emotional reactions
• Self-motivation and initiative - have a proactive work ethic and look for ways to improve work processes, techniques and efficiency
• Professional behaviour - be punctual and reliable, show professionalism when interacting with others
• Informed decision-making - use sound judgement based on experience, knowledge and available resources, assess potential risks and find cost-effective solutions
• Set professional goals that are achievable and clear
• Adhere to safety procedures, follow safety guidelines and use proper personal protective equipment
• Regularly assess personal performance to identify strengths, weaknesses and steps for improvement
• Have self-discipline to stay focused on repetitive tasks, avoid distractions and adhere to work routines and standards
• Take responsibility for ongoing learning and training
• Manage personal life and work responsibilities to avoid burnout or fatigue

Learning

• Understand vehicle systems, advanced diagnostics, and maintain knowledge of new technologies (i.e electric or hybrid vehicles, telematics, infotainment systems, advanced driver assistance and autonomous vehicle systems)
• Learn how to assess vehicle issues, determine the root cause of problems, and troubleshoot new issues
• Understand new repair equipment - use advanced tools and machines
• Continuously adhere to and learn about workplace health and safety standards and regulations, and use proper personal protective equipment
• Understand modern vehicle technologies - hybrid and  electric vehicle systems
• Ongoing training to update skills and learn new methods/techniques, technologies and safety practices
• Learn to read and interpret technical documentation, including service manuals, specifications, blueprints, and schematics
• Efficient workflow to meet deadlines while maintaining high-quality work
• Learn to have precision in repair and pay attention to small details
• Document repairs and diagnostics accurately, write clear service reports and submit the necessary paperwork for warranty or invoicing
• Collaborate with others and work alongside other automotive professionals 

Technology

• Proficiency in diagnostics tools and software (i.e. Onboard diagnostic systems, multi-meters, oscilloscopes)
• Knowledge of vehicle systems and electronic integration (i.e. engine control and transmission systems, hybrid or electric vehicles, communication systems)
• Use digital tools for maintenance and repairs, including electronic service manuals, data logging and performance tracking
• Use technology for repair efficiency, including mobile apps for diagnostics and time/workflow management tools
• Technological understanding of vehicle safety systems (i.e. advanced driver assistance systems and calibration tools)
• Keep up with industry changes and advancements through continuous learning and training
• Troubleshoot using digital platforms (i.e. cloud-based diagnostic systems and databases)
• Knowledge of electrical schematics and wiring diagrams (Automotive Electrical)
• Hands-on use of repair technology - i.e. soldering and splicing, harness and connector repair (Automotive Electrical)

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