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Home | Courses | Customer Service Skill Set (Fee Free)

Customer Service Skill Set (Fee Free)

State ID: AE146

Get ready to delight customers

Gain the skills to create good relationships with customers, provide quality service and help a business to improve customer service levels.

You will learn to identify the unique, shared and cultural needs of customers; to communicate effectively with all customers; to process complaints according to business policies, and when to escalate to achieve customer satisfaction. 

This introductory course is an ideal start to a customer service career and includes learning infection control procedures, which will assist in managing front of house and reception office spaces.

Gain these skills:

  • Provide service to customers by using a range of verbal and non-verbal communication types and active listening
  • Presenting a professional image and acting according to organisational policy
  • Identifying customer needs and choosing the best way to handle their request
  • Problem solving conflict and complaint resolution
  • Identifying opportunities to improve customer service standards  
  • Show social and cultural sensitivity and adjust customer service response to assist people of different backgrounds 
  • Use infection control procedures to ensure the safety of customers  
       

Next course dates:

This course is 5 days (Mon-Fri) on-campus, starting on the below dates:

Mandurah: Monday 10 August, 7 September, 12 October, 9 November: 9am-3:30pm

Fremantle: Monday 27 July, 24 August, 21 September, 26 October and 23 November: 9am-3:30pm
   

smt_skillsready_txt.png This course can help you get ready for your first job, or re-skill quickly for jobs that are available as WA's economy recovers. This course is free for 15 to 24 year olds; or those who are receiving JobSeeker, JobKeeper, Youth Allowance, AUSTUDY or ABSTUDY payments; or concession cardholders. If you’re not eligible, you can pay the course fee to gain these skills and become highly employable. See the full eligibility list in the important information tab below. Find out more about the initiative

Important information

Job opportunities

Study pathway

Important information

Job ready skill sets are 100% free for the following eligible students:

  • People aged 15—24 years at the time of enrolment (excluding school students)
  • Secondary school-aged people who are not enrolled at school
  • People receiving the JobSeeker or JobKeeper payment
  • People and dependents of people receiving the Youth Allowance, AUSTUDY or ABSTUDY
  • People and dependents of people holding:
    -  pensioner concession card or Health Care Card; or
    - a Repatriation Health Benefits Card issued by the Department of Veterans' Affairs
  • Dependents of people who are inmates of a custodial institution

Delivery location, important dates and study options

This course may be offered with a blended, flexible delivery model to enable social distancing measures to be undertaken during the COVID-19 pandemic. This approach may include a mix of online and classroom based delivery, as well as practical and work experience placements. Lecturers will provide any specific instructions if your training delivery style needs to change.

All year round

Fremantle: Mon-Fri 27 July, 24 Aug, 21 Sept, 26 Oct, 23 Nov

Overview

Units

Overview
Where Fremantle
How Part Time
Apply now
Use our online application form to get started. An enrolment officer will verify your eligibility and will contact you to finalise your enrolment.
Mandurah: Mon-Fri 10 Aug, 7 Sept, 12 Oct, 9 Nov

Overview

Units

Overview
Where Mandurah
How Part Time
Apply now
Use our online application form to get started. An enrolment officer will verify your eligibility and will contact you to finalise your enrolment.

Course enquiry

Are you ready to study a full time or part time full qualification?

Stop. Use the Apply Now instructions in your favourite study option listed under 'Delivery location, important dates and study options'. HINT: Click on the name of the study mode to see 'Apply now'.

Are you ready to apply for a Skills Ready Skill Set?

Stop. Use the Apply Now instructions in your favourite study option listed under 'Delivery location, important dates and study options'. HINT: Click on the name of the study mode to see 'Apply now'.

Are you ready to apply for a short course/ skills set?

Use this form to get started.

Do you have a question and need assistance before you make your decision to apply?

Use this form to get started.

For short courses and skill sets, your enquiry using this form can be the start of your application, or you can ask for more information if you don't feel ready.
Page last updated August 03, 2020