This qualification will provide you with well-developed tourism service, sales or operational skills. On completion you will be able to work under limited supervision with supervisory responsibilities to plan, monitor and evaluate the work of team members.
This qualification provides a pathway to work in many travel and tourism industry sectors and for a diverse range of employers including travel agencies, tour wholesalers, tour operators, inbound tour operators, tourist attractions, visitor information centres and other tourism businesses.
Gain these skills:
- Customer service
- Social and cultural sensitivity
- Manage conflict
- Work health and safety practices
- First aid
- Responsible service of alcohol
- Provide advice on destinations
- Prepare quotations and process reservations
|School Leaver||Non-School Leaver||AQF|
|C Grades in Year 11 WACE General English, and OLNA; or NAPLAN 9 Band 8||C Grades in Year 11 English and Maths or equivalent||Certificate II or Certificate III|
Attendance in class
This course is equivalent to 2-3 days per week across two semesters.
As well as the in-class component, you will need to complete an additional 7 hours of study each week outside of class hours, including private study, assignment preparation, and research.
Work placement is not a requirement for this course.
What you need for your first day of class
On your first day you should bring your SM TAFE confirmation enrolment receipt, your student ID and stationery (pen, pencil, exercise book and USB). Students are welcome to bring in their own laptop or tablet.
- Tourist Information Officer
- Tourism & Travel advisor
- Travel Attendant
- Call Centre Supervisor
- Sales and Marketing Manager
Please note this list should be used as a guide only as job titles and qualification requirements may vary between organisations.
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