Want to work in the exciting and diverse tourism industry?
This qualification will provide you with well-developed tourism service, sales or operational skills. You'll be taught about using discretion, judgement and having a sound knowledge of industry operations. On completion you'll be able to work under limited supervision and may provide operational advice and support to team members.
This qualification gives you the opportunity to work in the varied tourism industry sectors and for diverse employers including tour operators, inbound tour operators, visitor information centres, at attractions, cultural and heritage sites and any small tourism businesses requiring multi-skilled employees.
Work could be undertaken in an office environment where the planning of tourism products and services takes place, in the field where tourism products are delivered or a combination of both. Job roles: attraction or theme park attendant, booking agent, cellar door salesperson, guide in a winery, guide and salesperson in an indigenous cultural centre, inbound tour coordinator, museum attendant, operations consultant or reservation sales agent for a tour operator, sales consultant, senior ride operator in an attraction or theme park, and visitor information officer.
- provide service to customers
- social and cultural sensitivity
- safe work practices
- provide first aid
- responsible service of alcohol
- sell tourism products and services
- provide visitor information and Australian destinations
In order to make an informed choice about the suitability of this course, you must take into account the essential skills and knowledge required to undertake this study.
- be customer focused and enthusiastic
- have excellent interpersonal and customer service skills
- be patient
- have good problem solving and contingency planning skills
- have an interest in travel and tourism
- be a logical thinker
This course is FREE from 1 January 2023. The course fees are 100 per cent subsidised by the WA State Government for WA residents.
Some eligibility conditions apply for the free training, and other fees may apply for some courses. Please see the FAQs on our Skills Ready page for further information.
|School Leaver||Non-School Leaver||AQF|
|OLNA or NAPLAN 9 Band 8||C Grades in Year 10 English and Maths or equivalent||Certificate I or Certificate II|
Attendance in class
This course is equivalent to 3-4 days per week across one semester.
As well as the in-class component, you will need to complete an additional 3.5 hours of study each week outside of class hours, including private study, assignment preparation, and research.
You will need to have the basic technical requirements for at-home study. If you don’t have access to a computer and WiFi at home, we recommend using our library computers during library hours.
There is no work placement required for this course.
What you need for your first day of class
On your first day you should bring your SM TAFE confirmation enrolment receipt, your student ID and stationery (pen, pencil, exercise book and USB). Students are welcome to bring in their own laptop or tablet.
Please note this list should be used as a guide only as job titles and qualification requirements may vary between organisations.
To access free career planning and job search assistance, visit the Jobs and Skills Centres page.