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Have your say

We value your feedback

Our commitment to quality improvement starts and ends with you. Understanding your experiences and concerns is vital in helping us to deliver courses and services that will hold the most benefit in assisting you to reach your study and career goals.

We're looking for students to commit to providing us with their honest feedback about how we can improve our training, courses and services by joining the Student Virtual Advisory Group. This group was designed to gain valuable feedback from you, our customers, in order to make changes to improve the experience of you and of future students. Your feedback will be vital in helping management and service teams at South Metropolitan TAFE in designing future training, courses and services. 

Each semester, you have the opportunity to register for this group where you will be required to complete a total of three online surveys over the course of the semester that take no longer than 10 minutes each. Surveys generally cover topics such as application and enrolment processes, college services and course delivery. By registering for the Student Virtual Advisory Group and completing all three surveys, you will receive a letter of commendation from South Metropolitan TAFE, which is handy for your portfolio in showing your ability to engage and lead! Your involvement will be anonymous - we require your student ID number to ensure you have responded to all of our surveys, but your responses will not identify you and will be treated confidentially.

Keep an eye out for the Student Virtual Advisory Group registration email in Semester 2, 2019 to get involved and have your say!

We have received great feedback from the Student Virtual Advisory Group emails in Semester 1, 2019 and we are pleased to announce a summary of the improvements made after receiving your valuable input. 

Student Promotional Improvements

We heard our students believe we are modern and dynamic. We've revolutionised our marketing materials to be digital first. See our study pathways on our Career Planning page for a taste of what's to come. 

Career Planning Improvements

Our students told us that we don't promote the services of our Jobs and Skills Centre career advisors staff enough. We've created more promotion on and off campuses to spread the word on how to access their free services. See more information on how to access their services on our Jobs and Skills Centre page. 

Social Media Improvements

The preferred social media for our students is Facebook, followed by LinkedIn and YouTube. We've worked since to ensure we have a regular calendar of valuable information for students on these channels including jobs news, student videos and support assistance opportunities. Make sure you follow our social media pages to keep up to date with college activities, events, news and information! 

Enrolment Process Improvements

In January we transitioned to a new enrolment system. We had some challenges and students said the biggest issues were staff training and speed of processing. We've retrained our staff, added more staff to counters and our call centre, and rewritten processes to make continuing and new student enrolments much faster. Look out for an online self-service trial coming soon!

Want to tell us about your experience straight away?

If you have any comments, compliments or complaints, you don't need to wait for our surveys. You can use our online feedback form at any time! Our evaluation team works through feedback received through our online form daily, and can identify ways to improve while keeping your feedback confidential. 

Page last updated September 02, 2019