National ID: SIT30112 | State ID: J432


Want to work in the exciting and diverse tourism industry?

This qualification will provide you with well-developed tourism service, sales or operational skills. You'll be taught about using discretion, judgement and having a sound knowledge of industry operations. On completion you'll be able to work under limited supervision and may provide operational advice and support to team members.

This qualification gives you the opportunity to work in the varied tourism industry sectors and for diverse employers including tour operators, inbound tour operators, visitor information centres, at attractions, cultural and heritage sites and any small tourism businesses requiring multi-skilled employees.

Work could be undertaking in an office environment where the planning of tourism products and services takes place, in the field where tourism products are delivered or a combination of both. Job roles: attraction or theme park attendant, booking agent, cellar door salesperson, guide in a winery, guide and salesperson in an indigenous cultural centre, inbound tour coordinator, museum attendant, operations consultant or reservation sales agent for a tour operator, sales consultant, senior ride operator in an attraction or theme park, and visitor information officer.

Your qualification prepares you for roles such as:

Successful completion of this qualification provides you with the opportunity to become a sales assistant in a tourist attraction or reservation officer.

For information about jobs and pathways, please see

Further study opportunities:

Certificate IV in Travel and Tourism or Certificate IV qualifications in any service industry field.

Course overview

Course details

Course Overview

Where Beaconsfield

One semester full-time

How Full Time (On Campus)
When Available Semester 2, 2017

Successful completion of this qualification provides you with the opportunity to become a sales assistant in a tourist attraction or reservation officer.

For information about jobs and pathways, please see

Further study opportunities:

Certificate IV in Travel and Tourism or Certificate IV qualifications in any service industry field.

Please contact the college to receive an indicative price for this course.

These fees are estimates only for students enrolling in government funded courses on a full time basis.

The indicative fees for a course may differ between training providers due to the units they have included in the course outline. These differences generally result from adapting courses to meet local industry needs. The actual cost of a course will also vary if different electives are chosen by the student.

Nominal hours are not hours of training or instruction. They are used to determine course fees and subsidy levels to reflect the cost to deliver quality training.

Other charges may apply.

Indicative Tuition Fees in 2017

VET Student Loans 

Students in an eligible diploma qualifications and above may be assisted through a loan under the Commonwealth Government's VET Student Loan scheme. For more information on entrance requirements and eligible course list please see www.education.gov.au/vet-student-loans 

For information on VET Student Loans at South Metropolitan TAFE please visit the Student Loans page.

International students

Fees, charges, available locations, applications, and enrolment procedures for international students are different to those applicable to local students.

International students can only study full-time.

For information on international student fees and application, please follow this link to the  TAFE International WA website 


Unit Title National ID Unit of Study
Merchandise products SIRXMER201 WD969
Create electronic presentations BSBITU302B WB898
Monitor and control individual and crowd behaviour CPPSEC2012A D1387
Minimise loss SIRXRSK201 WD981
Clean premises and equipment SITHACS101 WF583
Provide visitor information SITXCCS201 WF740
Provide information and assistance SITXCCS101 WF739
Provide accommodation reception services SITHACS303 WF590
Apply critical thinking techniques BSBCRT101A D0644
Review and maintain a website BSBEBU401A D0675
Design and produce business documents BSBITU306A D0789
Process accounts payable and receivable BSBFIA303A D0703
Create and use databases BSBITU301A D0784
Contribute to workplace innovation BSBINN201A D0757
Participate in environmentally sustainable work practices BSBSUS201A D1021
Conduct online transactions BSBITU305A D0788
Produce desktop published documents BSBITU309A D0791
Provide lost and found services SITXCCS301 WF742
Respond to a customer in crisis SITXCRI401 WF752
Receive and store stock SITXINV201 WF791
Use hygienic practices for food safety SITXFSA101 WF779
Provide table service of food and beverage SITHFAB307 WF645
Purchase goods SITXINV301 WF793
Control stock SITXINV401 WF794
Provide first aid in remote situations HLTAID005 WG734
Identify hazards, assess and control safety risks SITXWHS301 WF813
Serve food and beverage SITHFAB206 WF638
Conduct a product tasting for alcoholic beverages SITHFAB302 WF640
Coordinate on-site event registrations SITXEVT303 WF756
Provide event staging support SITXEVT304 WF757
Process and monitor event registrations SITXEVT302 WF755
Process financial transactions SITXFIN201 WF773
Provide responsible service of alcohol SITHFAB201 WF633
Prepare and serve espresso coffee SITHFAB204 WF636
Prepare and serve non-alcoholic beverages SITHFAB203 WF635
Communicate in the workplace BSBCMM201A D0629
Promote innovation in a team environment BSBINN301A D0758
Provide first aid HLTAID003 WG732
Advise on products and services SIRXSLS002A S6192
Maintain financial records BSBFIA301A D0701

Module Group Core Units

Unit Title National ID Unit of Study
Provide service to customers SITXCCS303 WF744
Source and use information on the tourism and travel industry SITTIND201 WF700
Participate in safe work practices SITXWHS101 WF812
Show social and cultural sensitivity SITXCOM201 WF748

Module Group Elective Units

Unit Title National ID Unit of Study
Research and share general information on Australian Indigenous cultures SITTGDE306 WF694
Develop and maintain the general and regional knowledge required by guides SITTGDE305 WF693
Prepare specialised interpretive content on flora, fauna and landscape SITTGDE307 WF695
Lead tour groups SITTGDE303 WF691
Prepare specialised interpretive content on cultural and heritage environments SITTGDE309 WF697
Provide a briefing or scripted commentary SITXCOM202 WF749
Operate commercial vehicle TLIC1051A D5014
Operate four wheel drive vehicle TLIC2025A D5018
Prepare specialised interpretive content on marine environments SITTGDE308 WF696
Interpret aspects of local Australian Indigenous culture SITTGDE101 WF688
Provide arrival and departure assistance SITTGDE302 WF690
Prepare and present tour commentaries or activities SITTGDE304 WF692
Operate an online information system SITTTSL201 WF718
Load and unload a ride SITTVAF201 WF734
Use a computerised reservations or operations system SITTTSL308 WF727
Operate a games location SITTVAF302 WF736
Operate a ride location SITTVAF301 WF735
Operate coach/bus TLIC3042A D5045
Carry out vehicle servicing and maintenance TLIB2003A D4945
Process travel-related documentation SITTTSL307 WF726
Process reservations SITTTSL305 WF724
Access and interpret product information SITTTSL202 WF719
Provide outdoor catering SITTTOP302 WF714
Sell tourism products and services SITTTSL303 WF722
Provide advice on Australian destinations SITTTSL302 WF721
Book supplier services SITTTSL306 WF725
Prepare quotations SITTTSL304 WF723
Load touring equipment SITTTOP301 WF713
  • This course uses TAFE Admissions, to study full-time in Semester Two 2017, apply through tasonline.tafe.wa.edu.au/ on or after May 1st, 2017 and before June 12th, 2017.
  • Online courses normally have enrolments available ongoing at any time, for help enrolling or for more information
    call: 1800 001 001 or email: info@smtafe.wa.edu.au
  • For apprenticeships and traineeships (where available), you must be employed in a training contract by an appropriate organisation to study.
  • For international students (where available), contact
  • For all other courses, or if you need help or have questions please call us on
    1800 001 001 or email us at info@smtafe.wa.edu.au

Please note: All enrolling students will require a Unique Student Identifier number.

Entrance Requirements

School Leaver Non-School Leaver AQF
OLNA or NAPLAN 9 Band 8 C Grades in Year 10 English and Maths or equivalent Certificate I or Certificate II

South Metropolitan TAFE maintains strong relationships with a number of universities. On completion of diploma and advanced diploma courses, students may be eligible for credit towards a bachelor degree at one of our university partners. For details of our university pathway options, visit our Uni Pathways page.

Please note: Different university entrance arrangements may apply to international students. For further details please contact the individual Universities directly.

Course enquiry

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Page last updated May 25, 2017